Overall sentiment: Reviews of St. Patrick's Manor are strongly mixed but trend toward positive for front-line care and the campus environment, with important and recurring caveats about management, staffing consistency, and serious but less frequent allegations of neglect. Many reviewers emphasize compassionate nursing and CNA teams, excellent short-term rehabilitation outcomes, and a welcoming, family-like atmosphere. At the same time, a notable portion of reviewers report problematic experiences: understaffing, poor communication from administration, inconsistent cleanliness in some rooms, and troubling reports of neglect or abuse that require attention.
Care quality and clinical services: A sizable number of reviewers praise the medical and caregiving teams—nurses, CNAs, therapists—and highlight successful rehab stays, strong PT/OT services, and individualized care plans that helped residents recover or maintain function. These accounts repeatedly mention attentive caregivers, dignity in treatment, and responsive management of clinical needs. Conversely, other reviewers describe long waits for basic care (bed pan/incontinence assistance), missed nurse visits, and examples of inadequate care (not washing residents, failing to change soiled clothing). Memory care receives especially mixed feedback: some families feel peace of mind with memory services, while several others explicitly advise against the memory unit, describing it as poorly run, heavily regimented, or even prison-like.
Staffing, turnover and culture: Many reviews highlight warm, compassionate staff who form a supportive team and create a homelike environment. However, frequent comments about staff shortages, fatigued/overworked CNAs, and turnover surface repeatedly. Where staff are stable and plentiful, families report excellent, personalized attention; where staffing lapses occur, families report slow responses, missed tasks, and diminished quality of care. There are also recurring concerns about leadership and higher-level staff culture—instances of an unresponsive, cold, or rude administrator and complaints of an unfavorable “boss culture” or an incompetent Director of Nursing were reported by multiple reviewers.
Facilities, cleanliness and campus amenities: The facility’s outward appearance and campus amenities earn consistent praise: attractive grounds, well-kept gardens, terraces for outdoor lunches, a chapel, a quaint pub/grill and secure, quiet spaces are repeatedly mentioned. Private rooms with half-baths are a frequently noted positive. Many reviewers describe the facility as clean and immaculate; however, there are contrary reports of individual rooms that are dated, unclean, have ragged linens, or display poor room maintenance. Lost clothing and occasional room cleanliness issues were raised in multiple critiques, suggesting variability in housekeeping quality between units or over time.
Activities, social model and spiritual care: St. Patrick’s Manor’s social model of care is a clear strength in many reviewers’ eyes. Families and residents appreciate the wide array of activities, outings, arts and crafts, social events (e.g., Irish step dancing, cookouts), and monthly family meetings. Interfaith services, availability of Mass, and spiritual supports are important positives for many residents; Spanish-speaking staff availability is also highlighted, as are dog visits and community engagement that foster camaraderie.
Management, communication and admissions: Communication from leadership and some administrative teams is a recurrent concern. Positive experiences with accessible directors and attentive admissions coordinators are counterbalanced by reports of unresponsiveness, rude voicemail behavior, long waitlists, and difficulty getting timely answers to questions. Several reviewers specifically criticized how visitation rules were handled in 2020, calling some policies arbitrary or contrary to federal guidelines. Where front-line staff communicate well with families, satisfaction is high; where administrative communication fails, negative experiences are amplified.
Safety, incidents and serious complaints: A few reviews describe severe incidents—allegations of elder abuse, neglect, failure to wash residents, and complaints filed with oversight agencies. Other safety concerns include a reported scalding incident with soup, roommate harassment, and claims that staff sometimes prioritized other residents’ preferences over an individual’s needs. These reports are not the dominant narrative but are serious enough that they form a critical pattern families should investigate further through inspection reports and regulatory records.
Areas for prospective residents and families to consider: Prospective residents should weigh the facility’s well-documented strengths—excellent rehab services, compassionate front-line caregivers, attractive campus, broad social programming, and spiritual supports—against inconsistent reports about memory care, unit-by-unit staffing variability, administrative responsiveness, and rare but serious allegations of neglect. Visiting in person, meeting unit staff, asking about staffing levels for the specific unit of interest (especially memory care), reviewing recent inspection and complaint records, and requesting written care and treatment plans for rehab stays are practical steps to reduce risk. Families who prioritize strong therapy services, a spiritual community, and an active social life may find St. Patrick’s Manor aligns well with those goals; families with residents needing highly reliable memory-care support or who require guaranteed rapid response times should probe those areas carefully.
Bottom line: Many families describe St. Patrick’s Manor as a warm, well-appointed community with dedicated caregivers and strong rehab results that provided peace of mind. Yet the facility shows variability—excellent experiences coexist with troubling reports about certain units, administrative responsiveness, and serious allegations from a minority of reviewers. That mixed pattern suggests the community has real strengths worth considering, but also that due diligence (visits, records checks, direct conversations about staffing and protocols) is essential before making placement decisions.
