Overall sentiment across the reviews is largely positive: many families and residents praise All American Assisted Living at Hanson for its warm, caring staff, clean and attractive new facility, active social environment, and perceived value. A recurring theme is that staff are friendly, attentive and form genuine relationships with residents — learning names, offering hugs, and maintaining consistent communication with families. Numerous reviewers highlight responsiveness: staff return calls, resolve issues quickly, and appear to anticipate resident needs. The facility’s physical environment receives strong marks as well: many describe it as brand-new, well-maintained, home-like and non-institutional, with comfortable common areas, dining rooms, a salon, activity spaces and outdoor patios. The companion-suite model is frequently cited positively for promoting socialization, and many residents are reported to be engaged throughout the day and enjoying improved sleep and quality of life after moving in.
Dining and activities are another strength noted repeatedly. Multiple reviewers describe three daily meals, a varied cafeteria menu, snacks and drinks available, and kitchen staff who listen and accommodate preferences. Activity offerings are broad — rosary, arts and crafts, movies, sing-alongs, bingo, movie nights, happy hour, themed parties, kazoo band, exercise classes, bowling-style activities, card rooms and outings — and many families say their loved ones are never in their rooms and are active in communal life. Memory care is available and the unit is secured for safety; many comments emphasize that staff in memory care are caring and the programming helps combat loneliness and depression.
However, the reviews are not uniformly positive and several important concerns recur. Most serious are isolated but severe allegations of care neglect and sanitation lapses: multiple mentions that sheets were not changed for extended periods, tissue left in pillowcases, and an untreated yeast infection under the breast with alleged failure of routine checks. Those reports prompted at least one formal complaint to the state agency (EOEA) and generated lasting distrust among some families. Alongside these extreme cases are more moderate critiques: inconsistent nursing competency in certain situations (with mentions that nurses sometimes appeared unsure and doctor involvement was required), occasional laundry/cleanliness problems, and communication breakdowns between staff members. These issues suggest variability in day-to-day care quality rather than a uniformly high standard for every resident.
Several reviews point to growing pains tied to the facility’s newness: construction noise or unfinished interior spaces, staff still learning routines, and a perception that some systems are not fully settled. Staffing levels are another frequent topic — while many reviewers praise consistent staffing and no revolving door, others note shortages of aides or that staff are very busy, which can limit personal attention. Activity quality also shows variance: while many describe a rich program, some families find the activities repetitive or insufficiently engaging for certain residents, and a few specifically criticized the activities director’s approach. Pricing elicits mixed views: a fair number of reviewers call the pricing affordable and all-inclusive with no surprises, but others view the cost as high, criticize perceived high-pressure sales tactics, or note price increases and charges for services they didn’t need.
Patterns in these reviews point to a generally strong culture of kindness and community with real strengths in engagement, dining and facility design, but with inconsistent execution in a few operational areas. The most serious outliers involve hygiene and medical follow-through; these should be treated as red flags for prospective families to investigate further during tours and intake (ask about linen/change protocols, infection-control checks, staffing ratios and documented follow-up on complaints). Equally important is assessing fit: the companion-suite model works very well for socially inclined residents but may be problematic for those needing more privacy or for spouses who may face sharing after a partner’s passing. Prospective families should also confirm current status on construction completion, staffing stability, and whether any past complaints were investigated and resolved.
In summary, All American Assisted Living at Hanson receives many strong endorsements for its caring staff, active community life, attractive and safe facility, and responsive administration — making it a good fit for seniors who thrive on social engagement and appreciate a home-like assisted living setting. At the same time, there are notable and recurring concerns around consistency of clinical care, hygiene/housekeeping lapses reported in isolated but severe instances, occasional communication and staffing challenges, and mixed opinions about pricing and sales practices. Prospective residents and families should weigh these strengths and weaknesses, tour the site (including memory care), ask specific operational questions about infection control and linen/medical checks, and speak with current residents and families to gauge whether the particular unit and staff will meet their expectations for consistent, reliable care.
