CareOne at Holyoke sits at 260 Easthampton Road, Holyoke, Massachusetts, and has 164 certified beds, with nearly as many residents daily, and offers skilled nursing, assisted living, and memory care. The facility focuses on older adults who need long-term care, post-hospital rehabilitation, and special support for complex neurological conditions, especially through its Neuro-Rehabilitation program for traumatic brain injuries and neurological disorders. Residents get help with daily needs, meals, housekeeping, transportation, and personal care support, and there's a choice of home care services or independent living. Specialized programs, such as My Adult Foster Care, My Adult Home Care, My Senior Care Hub, My Adult Behavior, individualized goal-setting, and activities like outings and social events, help residents stay as active as they're able and connected with others.
The staff, including skilled nurses, a dementia-certified team, case managers, therapists, and counselors, provide care for many needs, like Alzheimer's, rehabilitation after injury or surgery, head trauma, palliative care, and hospice. The Director of Nursing, Miriam Santiago, leads care teams focused on maximum recovery, safety, and dignity, working with on-site physician specialists, mental health counselors, and a full-time dementia care specialist. There's a secure unit for residents needing enhanced safety, and the facility uses programs like falls prevention and infection control, although recent inspections found 14 deficiencies, including three related to infection prevention, care plan development, and respecting resident preferences. The nurse turnover rate's better than state average, but nurse staffing hours fall below the state benchmark.
Family involvement's encouraged, and residents can use remote patient monitoring and tele-health services, with visits and appointments available six days a week from 8:00 AM to 5:00 PM. The building supports multiple languages, offers transportation, meal delivery, and activities, and features amenities like fine dining and recreation spaces designed for wellness and social connection. The ownership comes under Thci of Massachusetts, LLC, run by Healthbridge Management LLC since 2009, and is affiliated with CareOne and a larger trust. CareOne at Holyoke takes part in state associations and health campaigns, and aims to combine attentive service with best clinical practices in a warm, dignified environment, though it continues to address noted deficiencies in its care and operations.
