MissionCare at Holyoke sits in North Chicopee, Massachusetts, and serves as part of the iCare Health Network, and the facility is a for-profit limited liability company, offering a mix of care options for people who need different levels of help. The place has 125 certified beds and sees about 118 residents each day, so it's a decent size for the area, and you see both studio and semi-private or companion room layouts available which gives some choice if someone prefers more privacy or needs to share. The Centers for Medicare & Medicaid Services give the nursing home part of MissionCare at Holyoke a 3-star rating, which sits right in the middle, and residents who've shared their opinions rate it 7 out of 10. Nursing care, skilled nursing, assisted living, and independent living are all available, and it's one of those places that also offers memory care for people living with Alzheimer's or similar conditions. MissionCare has outpatient therapy, physical, speech, and occupational therapy, and their programs include Touchpoints Rehab and Touchpoints Therapy, both specialized names for their therapy and rehab services, and they even have something called "Beyond the Joint," which gets people ready before joint or spine surgery, and the same team works on post-hospital and long-term complex care for issues like heart or lung problems.
Respite care stands as an option for caregivers who need a break from round-the-clock care, and the team steps in with personalized help from a bunch of different health professionals, depending on what's needed. The memory care comes through Greater Hartford Memory Care Centers, which helps those with dementia. MissionCare at Holyoke even works with residents who are difficult to place, sometimes with dual mental illness and major medical conditions, and there's a special focus on people who've had trouble finding a spot in other homes, including those who are justice-involved. They're able to take referrals from across the Commonwealth and the region. The place has options for home care, Medicare-certified home health, adult day services, and hospice, and you'll find amenities tied to whatever care someone needs rather than just a one-size-fits-all approach. Deficiencies show up in the state inspection reports with 45 total and 2 infection-related, and nurse turnover is somewhat high at 46.8%, but the average nurse hours per resident per day are 3.79, which covers most of the basic care needs. MissionCare at Holyoke offers a resident relocation guide for those needing to transfer into or out of an iCare Health Network center, and they offer long-term care for folks with complicated or stigmatizing needs. The whole setup seems focused on practical, tailored care with a team approach for both short and long-term needs, whether that's going home after rehab or staying for a longer period, and the facility links to other facilities in the iCare network like Touchpoints at Bloomfield and Trinity Hill Care Center, making it a part of something bigger.
