The reviews of Renaissance Manor on Cabot present a highly mixed picture with strong, recurring praise for individual staff members and certain service areas, alongside serious and concerning reports of neglect and poor management. Many reviewers highlight compassionate, attentive CNAs and nurses by name (Danielle, Deb, Angela, Stephanie, Donna, Karen, Tony, Linda, Brian, Walter), describing them as caring, knowledgeable, and responsive. Rehabilitation services (PT and OT) receive particularly strong positive mention, and multiple families report quick assistance with dining, accommodated room arrangements for spouses, dog-friendly visitation, and veteran-focused care. Reception and desk staff are frequently called out as friendly and helpful. These positive experiences often emphasize dignity, compassion, and a community-like atmosphere where staff familiarity and continuity contribute to family confidence in care.
Contrasting those positives, a number of reviews describe serious lapses in basic caregiving and facility management. Specific allegations include residents left in urine-soaked clothing or bedding, a persistent ammonia smell, failure to assist with showers and clothing changes, late or missed medications, and residents remaining in bed for extended periods without encouragement or social engagement. Several accounts describe unclean rooms, food left in rooms attracting ants, cluttered chairs filled with medical supplies and personal effects, and inadequate discharge planning or coordination with home health services. These reports convey neglect severe enough that families called the care unacceptable and, in some cases, linked the facility stay to adverse outcomes including death.
A dominant pattern across the reviews is inconsistency: many families report outstanding, attentive care and an overall clean, supportive environment, while others experienced neglectful, unresponsive, or even abusive conditions and poor managerial responses. Communication problems recur as well — ranging from reception and social work praise to accounts of staff rudeness, false information, and supervisors or directors hanging up on family members. Some reviewers praised being able to reach leadership after hours, whereas others explicitly call out the director for lack of compassion and dismissive behavior. This variability suggests that resident experience may depend heavily on specific staff members, shifts, or unit assignments.
Dining and dietary services are similarly mixed. While some reviewers commend thoughtful dietary staff and quick dining transfers, others criticize the food quality and report issues such as abandoned food in rooms and pest problems. Activities staff are generally viewed positively, with kindness and engagement noted, but a few families reported insufficient encouragement for residents to leave their rooms and participate socially. Operational issues like the absence of bed alarms (at least as perceived by one reviewer), poor discharge planning, and inconsistent medication administration highlight systemic process weaknesses.
In summary, Renaissance Manor on Cabot appears to offer excellent care and compassionate staff in many cases — especially for short-term rehabilitation and when supported by strong PT/OT teams — yet there are alarming, repeated reports of neglect, poor hygiene, and management failures that have led some families to strongly advise against the facility. Prospective families should weigh the facility’s strong rehabilitation reputation, named compassionate staff, and clean/receptive experiences against documented instances of severe neglect, communication breakdowns, and inconsistent oversight. If considering this facility, it would be prudent to visit in person, ask about staffing levels and shift consistency, inquire specifically about hygiene protocols, medication administration processes, discharge planning, and leadership responsiveness, and seek recent references from families whose loved ones are currently residents to better assess current performance and variability in care.
