Overall sentiment in the reviews for Waterstone of Lexington is strongly positive, with repeated emphasis on a high-quality, warm, and active living environment. Reviewers consistently praise the staff for being kind, attentive, and responsive; many comments note that staff learn residents' names, provide personalized attention, and go above and beyond day-to-day duties. Specific employees and leaders are singled out for exceptional service and leadership (examples cited include Katrina, wellness director Lisa, receptionist Karen, Executive Director Fred, and Senior Advisor Raymond L'Heureux), reflecting that both frontline caregivers and management receive favorable recognition.
Facility and environment receive frequent acclaim: reviewers describe bright, airy, luxury apartments and well-appointed interiors, plus attractive indoor and outdoor communal spaces. The property is called beautiful and state-of-the-art, with elegant decor and amenities such as a fitness center. Many comments emphasize that the building and grounds create an inviting, upscale feel that residents and families appreciate. Temporary stays and move-in experiences are described positively, with thorough tours and warm welcomes that help new residents integrate and make friends quickly.
Dining and activities are standout strengths. Dining is repeatedly described as restaurant-quality, delicious, varied, and healthy, with pleasant food service and holiday or special-event meals highlighted (bands, dancing, decorations). The activity program is robust and diverse: reviewers mention lectures, movies, outings, music events, dancing, social clubs, and an active wellness program. Residents and families frequently credit the social programming and events with improving quality of life, increasing engagement, and helping residents form new friendships.
Care quality and wellness support receive many positive comments: aides are called friendly and timely, wellness staff are appreciated, and families report improvements in resident wellbeing (examples include weight gain and increased engagement). Communication is noted as strong in many reviews, with staff providing helpful information, introductions to other residents, and accessible leadership. This combination of attentive caregiving, supportive wellness programming, and ample social opportunities is a core reason reviewers feel Waterstone delivers value.
However, there are important limitations and at least one serious negative incident noted that prospective residents and families should weigh. Several reviews state that Waterstone is expensive and that the community provides limited levels of hands-on care — specifically that it supports single-person assists only and does not offer a continuum that includes on-site memory care. As a result, residents whose needs increase may require private aides or ultimately need to relocate to a higher level of care. Reviewers mention the emotional and financial cost of such relocations.
An isolated but severe complaint describes a founding resident who was reportedly asked to leave without timely notification of the healthcare proxy or power of attorney, resulting in police involvement, family scrambling, and an alleged financial loss of $20,000 while the resident awaited a memory care bed in a nursing setting. This incident stands in stark contrast to the otherwise largely positive accounts and raises potential concerns around policies for transfers, eviction/termination procedures, communication with designated decision-makers, and protections for residents with cognitive decline. While it appears to be an outlier among many favorable reviews, it is significant and suggests families should directly confirm transfer, discharge, and emergency notification policies.
Other practical cons mentioned across reviews are more logistical: limited community-provided transportation hours and awkwardness with ride-share (Uber) pickups. Taken together with cost and care-level limitations, these factors suggest Waterstone of Lexington is particularly well suited to independent or assisted residents who require single-person assistance, want a luxury, socially active environment, and can afford higher monthly fees — but may be less appropriate for persons with progressive dementia or two-person transfer needs unless families arrange supplemental private care.
In summary, reviews depict Waterstone of Lexington as a warm, upscale, and activity-rich senior community with outstanding dining, excellent programming, and a highly praised caregiving team. Leadership and many named staff receive strong accolades. Key cautions are its expense, limits on the highest levels of clinical care and memory care, and at least one serious reported management incident; prospective residents and families should confirm care-level capabilities, transportation and transfer policies, notification procedures for POAs, and any costs for private aides before committing.
