The reviews for Fairhaven Healthcare Center for Rehabilitation and Nursing are strongly polarized, producing a mixed overall picture with both notable positive experiences and serious, recurring concerns. On the positive side, many reviewers single out individual caregivers, nurses, and aides as compassionate, attentive, and highly supportive. Several families report that staff met physical and emotional needs, helped residents with depression, and created a home-like environment. Specific praise is given to dining staff (including an employee named Amy), and some reviewers describe the facility as clean, well-run, and deserving of strong recommendations. For a subset of residents and families, clinical care and daily support appear adequate or even excellent, and they express gratitude and confidence in the staff and services provided.
However, an equally strong and recurring theme across multiple reviews are serious safety, hygiene, management, and communication failures. Numerous reports describe unsanitary conditions (insect infestations, dirty silverware, urine and feces odors in rooms and hallways), broken or missing items (glassware), and inconsistent housekeeping (hallways cleaned but rooms only cleaned after request). There are multiple allegations of neglect: delayed or missed medications, long nurse-call response times often stated as 30+ minutes, lack of bed alarms and rails, falls that were not promptly addressed, and cases where residents were left unattended or declined in health (including reports of becoming wheelchair-bound or unable to eat/drink). Several reviewers cite outright abusive conduct or suspected abuse—including allegations of physical abuse by male nurses—and strong accusations that management attempted to conceal incidents or pressure staff to post positive reviews.
Facility infrastructure and environmental issues appear repeatedly: reviewers describe no working air conditioning and extreme heat inside the building, electricity problems, no ice availability, hallway fans and lights off, and general disrepair. Room layout concerns (small, crammed multi-bed rooms), locked units due to elopement risk, and privacy violations (staff gossiping and sharing personal information) are also frequently mentioned. Communication barriers are a significant pain point—many reviewers report no phones in patient rooms, phone lines that are always busy, passcode requirements to speak with staff, automated messages with long extensions, and general difficulty contacting residents or getting callbacks. These problems compound families' distress, particularly when they cannot reach loved ones or obtain timely updates.
Administrative and management issues are another persistent theme. Some reviewers assert that care and conditions declined after administrative changes, pointing to disrespectful or dishonest management behavior, restrictive or confusing admission and move policies (such as a 30-day move notice), and alleged denial or minimization of missing items (e.g., missing wedding bands or clothing). Several reviews raise concerns about regulatory oversight and suggest reporting to state agencies; a few families indicate they have reported problems to authorities. Staffing levels and consistency are inconsistent across reports—while some praise specific staff members, others describe chronic understaffing, rude or untrained personnel, and high variability in caregiver competence.
Dining and activities receive mixed comments: some reviews praise delicious meals and improvements in food quality, while others complain about repetitive menus and poor dining experiences. Social programming and physical therapy are also inconsistent—some residents benefit from effective therapy and social support, while others report lack of therapy, injuries attributed to physical therapy, poor activity programming, or forced dining arrangements.
Overall, the dominant pattern is one of sharp contrast: a portion of families experiences respectful, attentive care and a clean, supportive environment, while another portion reports severe neglect, safety hazards, potential abuse, and problematic facility management. The volume and severity of the negative reports—especially those involving hygiene, falls and delayed responses, missing property, alleged abuse, and environmental failures like lack of air conditioning—are significant and recurring enough to warrant close scrutiny. Prospective residents and families should be aware of this mixed record, verify current conditions in person, review recent state inspection reports and complaint histories, and closely monitor communication processes and care plans if choosing this facility. Families currently using the facility who observe serious deficiencies should consider documenting incidents, communicating concerns to administration in writing, and contacting appropriate regulatory or ombudsman resources for assistance.
