Northwood Rehabilitation & Health Care Center

    1010 Varnum Ave, Lowell, MA, 01854
    3.9 · 78 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    5.0

    Compassionate care but communication issues

    I'm overall very grateful - nurses, CNAs, therapists and activity staff treated my mom like family, the place is clean, the ambassador program (Nádia especially) was a godsend with daily FaceTime and language help, and outings/therapy kept her engaged. I give it five stars for compassion and competence, but I'm frustrated by inconsistent staff on some shifts, poor phone/communication and weekend ambassador coverage, occasional room/cleanliness lapses, and billing/insurance hurdles. Despite those negatives, we felt cared for and would recommend it while urging management to fix communication and weekend coverage.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.94 · 78 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.1
    • Meals

      4.2
    • Amenities

      2.6
    • Value

      2.0

    Location

    Map showing location of Northwood Rehabilitation & Health Care Center

    About Northwood Rehabilitation & Health Care Center

    Northwood Rehabilitation & Health Care Center sits as a 123-bed facility managed by Athena Health Care Associates, Inc. and has been under their control since September 2012, with ownership traced to Athena Health Care Systems Ma R Llc and several individual owners named Lawrence Santilli, Michael Mosier, Valerie Chakalos Santilli, Diane Curtis, and Lorrie Rezendes. The place sees about 115 people living there each day and offers 24-hour skilled nursing care for needs both short and long term, as well as specialized programs like end-of-life care, falls prevention, and transitions after hospital stays. Northwood's staff includes physicians, nurses, clinical staff, rehabilitation therapists, and other team members who provide physical, occupational, and speech therapy. The center sets up therapy services with programs for restorative and skilled nursing care and gives residents furnished private or semi-private rooms meant for comfort and calm, a feature many find helpful in recovery or daily living. Amenities aim to make stays more comfortable, focusing on both patient comfort and independence, and life enrichment programs, substance use supportive services, and hospice care are available. Northwood belongs to the Athena Health Care Systems network, which means residents can remain at the facility as care needs change, a process called "aging in place." The place focuses a lot on healthcare planning and offers programs to reduce unnecessary medicines, prevent flu, and support wellness through projects named sepsis smart and culture change. Northwood's average nurse hours per resident per day stand at 2.95, which is less than the state average of 3.9, and the center's nurse turnover rate is 31.9%, better than the state average of 43.1%. Over time, inspections have documented 56 deficiencies, which includes 2 infection-related ones, and there have been fines totaling $85,178. Recent inspection reports, with the latest on August 29, 2024, noted areas for improvement, such as pressure ulcer care and prevention (F0686), behavioral health services (F0740), and making sure there are enough nursing and physician services (F0725). Northwood joins regulatory and advocacy efforts tied to nursing homes and provides staff training like RCA courses. Many families pick Northwood because it provides broad care options supported by specialized therapy and skilled staff, but one should also consider the noted inspection findings and nurse hours when making decisions about care.

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