Overall sentiment across the reviews is strongly positive, with repeated emphasis on high-quality, compassionate care and a close-knit, home-like environment. Reviewers highlight the nursing staff and administrator as standout strengths — describing the team as caring, attentive, and exceptional in providing personal attention. Multiple commenters specifically state that residents do not get neglected and receive individualized care, producing peace of mind, comfort, and observable resident happiness. Several reviews explicitly recommend the facility and express gratitude for the care provided.
Staff and care quality are the most consistently praised aspects. Reviewers use terms such as "terrific," "amazing team," and "caring staff," indicating both clinical competence and genuine personal concern for residents. The administrator receives positive mention, suggesting competent leadership and responsiveness. These favorable impressions are reinforced by descriptions of the facility providing exceptional personal attention and a feeling that no one falls through the cracks, which points to strong staff-to-resident engagement and hands-on caregiving.
However, there are important operational and workforce-related concerns noted in the reviews. Several comments report low RN pay, a rigid stance on wage negotiation, and inflexible shift scheduling. Reviewers also mention "increased scrutiny of new staff," which can be interpreted two ways: as a positive quality-control measure or as an indication of hiring friction or transitional challenges when onboarding new employees. Taken together, the pay and scheduling comments suggest potential risks for staff morale and retention; while not all reviewers report turnover, these factors could create staffing pressure over time and are worth investigating by prospective families.
The physical and service-level profile of the facility is consistently described as small, clean, well-organized, and beautiful in a home-like way. Reviewers emphasize that Phillip's Manor is not lavish — several called it "bare-bones" — which implies fewer luxury amenities or high-end finishes but a focus on cleanliness, comfort, and efficient organization. This trade-off appears intentional and appreciated by families who value personalized care over resort-style features. Still, the facility is described as "expensive" by at least one reviewer, which raises a notable point: prospective residents and families should weigh the cost against the level and type of amenities offered.
Management and operational notes are mixed but informative. The administrator is praised, suggesting effective local leadership, while the mention of strict pay and scheduling policies indicates a formalized, possibly inflexible operational approach. The "increased scrutiny of new staff" implies management attention to hiring quality, though it might slow onboarding or create temporary staffing gaps. Reviewers do not provide detailed information about dining, activities, or clinical outcomes beyond the quality of personal care, so there is limited direct evidence on those areas; what is clear is that the facility excels at individualized day-to-day caregiving and creating a comfortable, pleasant living environment.
In summary, Phillip's Manor Nursing Home appears to be an excellent choice for families prioritizing compassionate, hands-on caregiving in a small, clean, and home-like setting. The facility's strengths are its caregiving team, personalized attention, strong leadership, and the resulting peace of mind for families. Potential residents should be aware of trade-offs: the setting is intentionally modest rather than luxurious, costs may be high relative to offered amenities, and there are reported staff compensation and scheduling policies that could affect staffing stability. Prospective families should ask specific questions about RN staffing levels, turnover history, scheduling flexibility, and what is included in fees to ensure the facility matches their priorities and expectations.
