The reviews for RegalCare at Glen Ridge present a highly mixed and polarized picture, with strong praise for the facility's physical environment and therapy services counterbalanced by serious, repeated allegations of neglect, mistreatment, and inconsistent care. Many reviewers emphasize the facility's appealing aesthetics: beautifully maintained grounds, a five-star hotel feel, modern and clean buildings, comfortable and well-sized rooms with the option to bring personal furniture, and nicely laid-out walking paths. The secure dementia/Alzheimer's unit is noted positively by multiple families. Several reviewers also highlight excellent rehabilitation services (five-star PT/OT) and meaningful programming such as art and music activities. For some families, staff were described as professional, courteous, supportive and attentive; a kind administrator and a compassionate nursing director were singled out for listening, resolving concerns, and making improvements over time. Multiple accounts report residents thriving and relatives being satisfied enough to recommend the community.
Contrasting sharply with those positives are numerous serious concerns about the quality and safety of clinical care. Multiple reviewers alleged physical and verbal abuse by staff, including screaming at residents and mishandling limbs in ways that created a risk of harm. There are repeated reports of neglect — examples include diapers left on for hours and residents reportedly found sitting in feces — and calls ignored either because call buttons were unresponsive or ripped from walls. Medication management problems appear repeatedly in the summaries: medications denied, disputed, or inadequate discharge prescriptions. Several reviews describe inadequate transfer instructions and medication provision at discharge. These types of safety and neglect reports are severe and were raised by multiple reviewers.
Staffing and consistency appear to be a central pattern underlying many complaints. Several reviews describe long wait times for assistance, delays in help, and poor weekend staffing. Some families explicitly state that staff are overworked or unqualified, linking staffing shortages or turnover to lapses in care. Management turnover and a change in ownership are mentioned as factors that may have impacted care consistency. Conversely, other reviewers praise particular staff members and teams as attentive and responsive, indicating significant variability in care quality depending on unit, shift, or individual caregivers.
Dining, housekeeping, and operational issues are another area of mixed feedback. Some family members say meals and dining options are decent, flexible, or better than expected; others report cold meals, limited or inappropriate food choices, small portions, and instances of residents not receiving meals as selected. Cleanliness and maintenance reports are similarly inconsistent: while many reviewers describe the facility as very clean and well-maintained, others report poor cleanliness in certain areas, elevator malfunctions, and maintenance problems. Communication channels also show disparities: some reviewers felt communication and phone/call access were satisfactory and prompt, while others cite phone line disconnects, unresponsive reception, and poor communication with families.
Leadership and responsiveness to complaints show both strengths and weaknesses in the reviews. Several accounts praise administrators and nursing leadership for being kind, compassionate, and effective at resolving issues, and some note improvements over time. On the other hand, specific complaints name a curt head nurse and describe unhelpful intake staff or front desk personnel. There are also alarming reports of frequent EMS and police visits and at least one mention of a potential elder abuse claim, which families should weigh seriously.
Overall sentiment is deeply divided: a number of families strongly recommend RegalCare at Glen Ridge, citing excellent therapy, attentive caregivers, clean and comfortable facilities, and noticeable resident improvement, while other reviewers strongly advise against the facility due to neglect, abuse, poor food service, and inconsistent or unsafe clinical practices. Prospective families should consider visiting multiple times, observing different shifts (including weekends and nights), asking directly about staffing ratios, turnover, incident reporting, medication management procedures, and how the facility addresses complaints. If possible, speak with current resident families about specific units and shifts, and request documentation of staff training, background checks, and recent inspection outcomes. The reviews suggest that experiences at RegalCare at Glen Ridge can vary greatly depending on unit, shift, and individual staff, so thorough, targeted due diligence is essential before making placement decisions.
