RegalCare at Glen Ridge

    120 Murray St, Medford, MA, 02155
    3.0 · 17 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Beautiful facility but neglectful care

    I'm torn: the grounds, rooms and dementia unit are beautiful and well-maintained, and PT/OT and some nurses are truly caring. But I've seen disturbing neglect and abuse - ignored or ripped call buttons, staff yelling, diapers left on, denied/missed meds, cold/horrible food, poor communication and frequent EMS/police visits - plus management turnover and spotty, rude weekend/front-desk staff, so I'd be very cautious.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.00 · 17 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.2
    • Meals

      2.0
    • Amenities

      3.5
    • Value

      1.5

    Location

    Map showing location of RegalCare at Glen Ridge

    About RegalCare at Glen Ridge

    RegalCare at Glen Ridge sits in Medford, Massachusetts, and works as a skilled nursing facility with 164 certified beds, taking care of residents who need either short-term rehab after a hospital stay or long-term care due to frailty, and you can see they handle a lot of cases each day, with about 110 residents at a time and services like memory care, assisted living, and even an adult care home environment, plus they offer independent living for those who don't need as much help. You see nurses there day and night, with a team led by folks like Sarah Yifru and Dr. Elmi handling internal medicine, all working under Director of Rehabilitation Harita Parikh, PT, who knows cardio-pulmonary care and makes sure rehab is thorough, and there's a Director of Human Resources & Payroll named Katlind Bruneau keeping the staff side in order, though it's worth noticing their nurse turnover rate is 59.4%, which runs higher than the state average. Nurse hours per resident per day are 3.73, falling a bit short of the state average of 3.9.

    You'll find services for nearly any medical need, including lipid disorders, arthritis, wound care, neurological care, speech and physical therapy, psychiatric care, orthopedic rehab after joint replacements or amputations, pain management, discharge planning, and medication management, and they're equipped for special care like audiology, bariatric support, and colostomy care, as well as hospice. They even have post-hospital rehab and outpatient therapy, and offer pet therapy, which can be comforting. Beyond healthcare, the building itself looks out over a suburban area and offers pleasant views, with gardens and courtyards for fresh air, private and semi-private apartments featuring private bathrooms, full air conditioning, and climate controls. Residents get access to amenities like cable television, wireless internet, phones, a theatre, comfortable lounges with fireplaces, beauty salon/barber services, spa options, a smoke-free setting, and mail and newspaper delivery, and pets can come too.

    Dining choices include restaurant-style meals, private dining rooms for special moments, a café menu available all the time, and in-room dining for those who'd rather stay put. You'll also see activity and fitness rooms, wellness programs, sunrooms, a recreation program, and private hospice rooms for those in need. For safety, there's around-the-clock emergency alert and response, plus pharmaceutical delivery. The staff offers support for self-care and calm, like encouraging mindful breathing and enjoying quiet moments, and they appreciate building connections between different ages to keep a sense of community. They do face some challenges and have had a history of serious quality issues, with recent inspections uncovering deficiencies-including two infection-related citations, 94 total deficiencies on record, and fines as high as $196,414 from standard inspection and $73,306 after a complaint inspection-plus being tagged as a Special Focus Facility Candidate, which means government agencies are holding a close watch, so it's good to check current records if you care about the most recent oversight. Facility hours run from 9:00 to 21:00 every day, so visitors and residents have extended accessibility. Dr. Vivienne Yumasi is among the medical doctors who see patients regularly, and Dr. Elmi focuses on safety and health for all. The staff continues offering the same bed capacity and services after their latest ownership change, and the company classifies itself as a public organization.

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