The Elmhurst HealthCare

    743 Main St, Melrose, MA, 02176
    3.3 · 64 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Excellent rehab but inconsistent care

    I received excellent rehab and many genuinely caring CNAs and nurses - therapists got me walking again and several staff were proactive, kind, and attentive. But care was inconsistent: some staff were rude or unprofessional, call bells often went unanswered, dietary needs ignored, food poor, and cleanliness/infection-control issues concerned me. Administration and communication were unreliable - lost belongings, paperwork delays, and confusing discharge/phone problems added stress. I'm grateful for the rehab results and helpful staff, but I'd tour carefully and ask specific questions before choosing this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    3.27 · 64 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.5
    • Meals

      2.6
    • Amenities

      1.0
    • Value

      1.6

    Location

    Map showing location of The Elmhurst HealthCare

    About The Elmhurst HealthCare

    Elmhurst Healthcare is a small, for-profit nursing facility offering senior care and short-term rehabilitation services in Melrose, Massachusetts. With a capacity for 45 residents, Elmhurst Healthcare specializes in providing a high standard of post-acute care, catering to patients who are recovering after a hospital stay due to conditions such as stroke, heart attack, infection, or accidental injury. The facility participates in the Medicare program, allowing eligible residents access to covered short-term rehabilitation care under certain circumstances. However, it does not participate in Medicaid and is not part of a broader continuing care retirement community.

    Patients at Elmhurst Healthcare benefit from a dedicated staff, as reflected in the facility’s reported average of 4 hours and 46 minutes of nurse staffing per resident per day. This level of attention underscores the commitment to personalized care and the ability to meet a range of medical and daily living needs. Elmhurst Healthcare's environment is designed to support rehabilitation, with a significant portion of residents—over sixty percent—successfully returning home after discharge. Residents experience a safe setting, and data show a remarkable record, such as an absence of falls resulting in major injuries during the reported period. Additionally, the rate of emergency room visits among short-term residents is relatively low, and the occurrence of infections requiring hospitalization is minimal.

    Attention to the well-being of residents at Elmhurst Healthcare is also reflected in their care procedures and daily routines, which are structured to support both health and comfort. The nursing team ensures that residents receive appropriate care tailored to their medical orders and personal preferences, including support for activities of daily living, pressure ulcer prevention, infection control, and respiratory care when needed. The facility also takes care to provide adequate food, fluids, and medication management in accordance with professional standards. While the facility uses established policies and procedures to guide health monitoring, assessments are regularly performed to ensure that individual needs and preferences are met.

    Elmhurst Healthcare maintains its operations and quality of care through ongoing evaluation and enhancement of its programs and services. Residents are kept informed about their health status and care options, with efforts made to honor their rights, dignity, and self-determination. On-site processes are in place to support the transition of new residents, beginning with immediate needs assessments and care planning upon admission. The overarching goal of Elmhurst Healthcare is to foster a safe, supportive, and homelike atmosphere that helps each resident rehabilitate, regain independence, and maximize their quality of life during their stay.

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