CareOne at New Bedford sits at 221 Fitzgerald Drive, New Bedford, Massachusetts, and is a large healthcare and senior living facility with a licensed capacity of 154 certified beds, but you'll usually find about 140 residents there on any given day, which makes it a pretty busy place where plenty of care gets provided day and night. Staff provides continuous 24/7 care, and the building stays clean without any bad odors, which folks there tend to notice, and there are amenities like outdoor areas, craft activities, and specialized chairs and mattresses so residents can be more comfortable, and the place offers parking and accepts credit cards for convenience. The facility has a specialty in skilled nursing and offers a range of care, such as assisted living, long-term care, post-acute rehab, memory care with dementia-certified staff, home care, independent living, palliative and hospice care, respite care, and they've set up secure units for residents who need extra safety, with some units focusing on memory care and dementia, and there's a strong focus on advanced medical needs like wound care management, complex cardiac and pulmonary care, orthopedic rehabilitation, stroke recovery, neurorehabilitation, and ventilator weaning and pulmonary programs, and if someone needs end-of-life care, there are palliative and hospice options as well. The nurse staffing rate averages about 3.69 hours per resident each day, which is about average in the industry, and the facility usually has a staff that speaks multiple languages and always speaks English, but sometimes, staff have to work double shifts because of staffing shortages, and there's a nurse turnover rate of 35.3%, which some might see as a concern for consistency, and a few reviews have criticized the facility for understaffing or poor conduct, though other reviews describe decent rehab and care services.
The owners are Thci Of Massachusetts, LLC, and Healthbridge Management LLC has run operations since July 2003, with affiliated companies like Care Realty, LLC and Des 2009 Family Trust also involved, and Daniel Straus and Moshael Straus hold ownership interest. Inspection reports show that the facility has had deficiencies, especially in infection control and pharmacy services, and has gotten cited for not always following the infection prevention rules or for not labeling and storing drugs correctly, and the standard inspection on May 22, 2024 showed three such deficiencies. Despite the problems, staff have a reputation for compassionate care and try to provide a safe and comfortable environment, with a focus on best clinical practices and resident quality of life, and there are on-site physician specialists and consults too. The facility isn't taking new patients at the moment. CareOne at New Bedford is engaged in several programs and advocacy efforts, including falls prevention, dementia care, respiratory care, cardiac management, diabetes management, complex medical care, and wellness initiatives like fighting the flu and reducing off-label use of antipsychotics, and there are amenities such as therapy areas, craft activities, and a culinary program, as well as workforce development resources and educational seminars. Staff develop personalized care plans for each resident, so care can feel as individualized as possible, and families can access virtual tours to see what the environment is like before moving in. The building's secure, and there's a culture of innovation and patient-centered care, and with all those programs and specialties, it tries to meet a wide range of needs for seniors, whether someone needs short-term rehab or long-term assistance, though, like any place, it has areas needing improvement, and is always working to do better for residents and families.
