Overall sentiment in the reviews is mixed but leans toward strongly positive with important and recurring caveats. Many reviewers emphasize that Sacred Heart Skilled Nursing & Rehabilitative Care has compassionate, committed staff who provide professional, family-like care. Specific strengths repeatedly cited include excellent nursing and rehabilitative services (with at least one reviewer saying the facility saved a mother’s life and helped restore weight), a highly regarded Alzheimer’s unit described as "second to none" in the area, good communication that keeps families informed, and dietitian involvement in meal planning. Several comments describe the facility as very clean and well-maintained, residents enjoying activities, and staff forming deep personal bonds with families (for example, staff attending wakes or funerals). These positive reports include multiple direct recommendations and expressions of gratitude in both English and Spanish, suggesting consistent, meaningful relationships between staff, residents, and families.
Despite those strengths, there is a clear pattern of inconsistent experiences. Multiple reviews describe unprofessional behavior by specific nurses or supervisors — including yelling, rudeness, prejudice, and poor empathy — and these reports appear to be concentrated at certain times or shifts (weekends are specifically mentioned). A number of reviewers raised concerns about responsiveness and quality of care in particular instances: irregular bathing or neglect of personal hygiene, inattentiveness by staff, and at least one report implying an unsafe environment. There are also serious privacy concerns raised (reports that patients are allowed into each other’s rooms and that privacy was violated), which are potentially significant red flags for safety and dignity of residents.
Dining and nutrition receive mixed feedback. Some reviewers praise the dietitian-monitored meals and large portions that supported recovery and weight gain, while others report poor food quality and skimpy portions. This contradiction suggests variability by meal, unit, or shift rather than a uniform dining experience. Similarly, facility condition comments are mixed: several reviewers say the facility is very clean and well-maintained, but others describe it as "disgusting" and concern about sanitation; one note mentions the building is not modern. These opposing views suggest that experiences can vary widely depending on the unit, time, or specific staff on duty.
Management and workplace culture are recurring themes tied to negative reports. Several reviewers describe disrespectful treatment of workers, unprofessional management, and a negative workplace culture. Such internal issues can affect staff morale and continuity of care and may help explain the inconsistency in service quality reported by families. Cost concerns were also raised — some reviewers feel the facility is expensive relative to the quality or consistency of care they observed.
In sum, Sacred Heart appears to offer high-quality rehabilitative and Alzheimer’s care in many cases, with particularly strong, compassionate frontline staff who form deep bonds with residents and families. However, there are nontrivial and recurring negative reports about inconsistent care, occasional neglect (especially around bathing and cleanliness), privacy violations, rude or unprofessional behavior by some staff and supervisors (with weekend shifts singled out), and management/culture issues that may underlie variability. Prospective families should weigh these mixed reports, ask targeted questions about staffing patterns (especially weekends), bathing and hygiene schedules, privacy and room policies, dining practices, and management turnover when touring the facility. Observing interactions on different shifts and speaking with current families (and the unit’s leadership) may help clarify whether the aspects important to them are consistently met at Sacred Heart.
