Broad Reach Healthcare

    390 Orleans Rd, North Chatham, MA, 02650
    4.2 · 40 reviews
    • Independent living
    • Assisted living
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Good rehab, inconsistent long-term care

    I had excellent short-term rehab here - kind, attentive CNAs, nurses and therapists got my pain under control, helped me regain strength and confidence, and the grounds and rooms are clean and comfortable. At the same time I witnessed and experienced troubling lapses: chronic understaffing, delayed response to calls, inadequate toileting/bathing assistance, occasional overmedication and poor supervision that felt neglectful. Food and amenities were hit-or-miss, and management seemed inconsistent - some staff were amazing, others rude or dismissive. Overall I'd recommend this place for rehab stays because of the strong therapy team and caring aides, but I'd be cautious about long-term placement given the variability in care and leadership.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.17 · 40 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.2
    • Meals

      3.7
    • Amenities

      3.2
    • Value

      4.2

    Location

    Map showing location of Broad Reach Healthcare

    About Broad Reach Healthcare

    Broad Reach Healthcare is a family-owned company that's been around since 1986, and it's still run by the same management and ownership, which is hard to find on Cape Cod these days, and people know it for being steady and focused on care. You'll find it on eight quiet acres in North Chatham, Massachusetts, where about 201 to 500 people work to support seniors and others needing healthcare. The campus has several buildings and programs, so folks can get long-term care, short-term rehab, outpatient rehab, hospice and palliative care, or assisted living all in one place, and that's something many families in the Cape community rely on, since they've kept the same values and approach for over thirty years. Liberty Commons Rehabilitation and Skilled Care Center offers skilled nursing care and has kept a five-star rating, which means the team does well with quality measures and even has a special stroke care program that's received national attention, and a lot of locals know about the sun-lit dining rooms and friendly common spaces there. The Victorian Assisted Living Residence gives people a place to live with support, and the Broad Reach Outpatient Rehabilitation Clinic brings in people for specialized therapy like speech-language services, so they don't have to stay overnight just to get better. Broad Reach Hospice & Palliative Care offers help both in the facility and in people's own homes, guiding nearly 100 people daily as they deal with serious illness, and there are always hospice volunteer opportunities for those who want to support families. Employees say it's a good workplace, and career programs like their CNA Apprenticeship and LPN training help people move up in healthcare, plus, there are no set visiting hours, so families can visit day or night according to what works for them or the resident. The organization gets recognition at state and national levels as a leader, but mostly it's seen locally as a big part of the community, offering things like falls prevention, end-of-life programs, quality campaigns, and resources for residents and their families, and with everything from medical planning help to a workforce housing initiative, it keeps finding ways to support both the people it cares for and the people who work there. The campus sits at 390 Orleans Road in North Chatham, MA, and offers English-speaking staff and services, with programs and amenities for seniors who need different levels of care-from assisted living at The Victorian to full-time nursing and therapy at Liberty Commons, to home-based and facility-based hospice services, making it a place people know and count on across generations.

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