The reviews for Dartmouth Manor Home Inc present a mixed but largely positive picture with some significant negative outliers. Multiple reviewers emphasize long-term, hands-on leadership (owner reported as having 36–40 years in the industry) and a full complement of licensed and ancillary staff, including a full-time RN (BSN), CNAs, an activity director, dietary and housekeeping staff, and an administrator. The home is described as licensed by the Department of Public Health and, according to some reviews, has had no deficiencies in inspections—points that support regulatory compliance and clinical oversight. Several reviewers specifically praise transition support and direct caregivers, naming Carla as doing a great job at transitions and noting that staff are caring and effective with an older population that has mental health needs.
Care quality is reported positively by many reviewers: the facility is repeatedly described as safe, comfortable, and very clean, with staff who treat clients positively and effectively. A recurring theme is the home's specialization in serving aging adults with mental health conditions; reviewers who highlight this specialization say staff are experienced and capable of managing that population's needs. The presence of a full-time RN/BSN and a complete staffing roster is cited as a strength that contributes to consistent care. The facility’s reputation in the community is described as outstanding, with multiple recommendations and endorsements.
Dining and daily life are frequently mentioned as strong suits. Several reviewers praise the meals as "incredible" and "homemade," note menu choices, and confirm three meals daily plus snack breaks. Transportation provided by staff is listed as a practical advantage for residents who need rides to appointments or outings. Activity programming is implied by the presence of an activity director and by reviewers describing residents as being treated well.
However, there are sharp, specific concerns raised by at least one reviewer that contrast strongly with the positive reports. That review alleges poor overall care, limited nursing hours (suggesting insufficient clinical coverage), no LPN on staff with PCA oversight instead, instances of expired food, and financial issues such as high charges or money taken from residents. These claims, if accurate, would represent serious operational, clinical, and regulatory problems (food safety, nursing coverage, and financial practices). Another concern mentioned by reviews is disgruntled employees, which could indicate internal staffing or culture issues even if not detailed further.
Overall sentiment is mixed but leans positive when considering frequency of praise: many reviewers commend the staff, cleanliness, specialized mental health care, food, and management continuity. At the same time, the presence of a very negative review using terms like "horrible," "insane asylum," and reporting concrete problems (expired food, financial complaints, limited nursing) cannot be ignored. This polarization suggests variability in individual experiences or possibly changes over time in staffing, management, or oversight.
Recommendations for prospective residents or families based on these reviews: (1) verify current licensing and inspection reports with the Department of Public Health to confirm the "no deficiencies" status and check for any recent citations; (2) ask the facility for up-to-date staffing patterns and schedules—specifically RN/LPN coverage hours and who provides clinical oversight during evenings and weekends; (3) inquire about food safety procedures, menu rotation, and how the facility handles inventory and expiration checks; (4) request written policies on resident finances and billing to address concerns about charges or money handling; and (5) arrange an in-person visit and meet direct care staff (including Carla, if applicable) and residents to gauge culture and care first-hand. Doing this will help reconcile the predominantly positive community reputation with the severe criticisms reported by at least one former reviewer.
