Victoria Haven Rehabilitation & Skilled Nursing Center

    137 Nichols St, Norwood, MA, 02062
    3.3 · 4 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Friendly staff, dated facility concerns

    I like the very friendly, attentive staff - admissions and the head nurse were helpful and kind. The food is generous and tasty (a bit salty) and the small, homey rooms are nicely furnished. But the facility is dated and poorly maintained (wheelchair-unfriendly, holes in walls, cracked floors), communication is scattered, and a UTI concern went unaddressed. Activities exist and staff try (singing, men's club planned) but are clearly under-resourced, so I'm uncertain I would recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    3.25 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.3
    • Meals

      3.0
    • Amenities

      3.0
    • Value

      3.3

    Location

    Map showing location of Victoria Haven Rehabilitation & Skilled Nursing Center

    About Victoria Haven Rehabilitation & Skilled Nursing Center

    Victoria Haven Rehabilitation & Skilled Nursing Center sits on Nichols Street in Norwood, Massachusetts and has 31 certified beds, which means it's a small and close community where staff tend to know the residents and help them through every part of the day, whether that's bathing, dressing, transferring, or just getting around, and people can count on having a licensed nurse on site at all hours for safety and support. The staff provide skilled nursing, short-term rehabilitation after surgery or illness, long-term nursing home care, memory care programs, palliative and end-of-life care, and even assisted living services for older adults who need extra help but don't require a high level of nursing. The team handles medication, helps with non-ambulatory care, and manages activities of daily living, and for those who need rehab, they have physical, occupational, and speech therapy, plus recovery programs for residents moving between the hospital and home. The environment is home-like, with simple but comfortable furnished rooms, walking paths, garden spaces, an arts room, a salon, a community room with a phone, emergency alert systems in every amenity, and movie nights and resident activities to keep life interesting. Residents can join in with community-sponsored or resident-run events if they're looking for something to do, and there are move-in coordination services for newcomers, so families aren't left wondering what to do next. Staff also see to meals, laundry, and housekeeping, with dietary plans for people who have allergies or diabetes, plus nutritional counseling if anyone needs specific advice. Safety stays in focus, with infection control programs, fall-prevention plans, and 24-hour supervision and call systems to make sure people get help right away if something goes wrong. Victoria Haven is part of Rehab Associates and has a positive reputation, a 5-Star CMS Medicare.gov rating, and a spot on the U.S. News "Best Nursing Home" list, which shows consistency in care standards. The facility partners with the Massachusetts Healthcare Safety and Quality Consortium, uses Sepsis Smart initiatives, and has programs to reduce unnecessary antipsychotic use and promote a culture of respect and independence for everyone living there. The staff always aim to keep dignity and independence in mind, using up-to-date techniques, and try to make sure care fits each person instead of treating everyone the same. Victoria Haven accepts Medicare and Medicaid, offers post-operative care, long-term and short-term rehab, and works to keep residents as healthy and comfortable as possible while recognizing every resident's unique needs and their right to a good quality of life.

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