Plymouth Rehabilitation & Health Care Center

    123 South St, Plymouth, MA, 02360
    3.1 · 39 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Caring staff, dangerous understaffing risks

    I had a deeply mixed - ultimately negative - experience. The rehab team, therapies and the Ambassador program (shoutout to Liz) were caring, organized and helped with transitions, but chronic severe understaffing and poor administration undermined care. I watched delays in meds and wound care, long waits in filth, bedsores, missed supplies, and unsafe nights; communication and discharge planning were inconsistent. Beautiful, hardworking staff did their best, but systemic problems put residents at risk - I would not return and advise extreme caution.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.10 · 39 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.2
    • Meals

      2.3
    • Amenities

      1.0
    • Value

      3.1

    Location

    Map showing location of Plymouth Rehabilitation & Health Care Center

    About Plymouth Rehabilitation & Health Care Center

    Plymouth Rehabilitation & Health Care Center, managed by Athena Health Care Systems since 2012, provides skilled nursing, rehabilitation, and health care to seniors with different needs, and it's owned by Athena Health Care Systems Ma R LLC. The facility has had deficiencies found in pharmacy services, including problems with psychotropic medication use and dose reduction efforts, and it's had inspection reports that mention several issues, like infection-related problems, failures in providing respiratory care, and not always honoring residents' preferences for treatment. The staff turnover rate for nurses is 34.1%, and residents get about 3.00 nurse hours each day, so sometimes families may see new faces in the hallways. There are certified beds for those who need nursing care around the clock, and residents have access to private or semi-private rooms set up to be calm and comfortable. The staff includes nurses, doctors, therapists, and other team members, and they carry out services such as hospice care, short-term rehab, substance use supportive services, and help with life enrichment activities. Plymouth has programs aimed at safe medication use, and they've got some health and safety campaigns like the Fight the Flu Campaign, Sepsis Smart, and Falls Prevention. The center also runs RCA Training Courses for its staff and offers job postings for healthcare professionals, and they've got an advocacy center working to protect caregiver wages. Infection control measures are in place, and there are rules for care planning, regulatory compliance, and adjusting care to meet each resident's needs and preferences, though past inspections remind everyone there's room to improve. Amenities at Plymouth aim to support the health, safety, and well-being of residents, and because the center is part of the larger Athena Health Care Systems group, residents staying here can benefit from a range of programs and continuity as their needs change, helping many age in place.

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