CareOne at Randolph

    49 Thomas Patten Dr, Randolph, MA, 02368
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful care despite some staff

    I had a mixed but mostly troubling stay. Some therapists, CNAs and rehab staff were excellent, the building was clean and organized, and a few nurses were truly caring - but too many nurses and staff were dismissive or unresponsive. Call lights went unanswered, basic needs (water, ice, clean diapers) were delayed or ignored, a fall received no timely medical assessment or imaging and my loved one waited ~12 hours for hospital transfer, wounds/infection followed, personal items went missing, and corporate was unresponsive. Until staffing, accountability and incident response improve, I cannot recommend this place despite pockets of very good care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.27 · 110 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      3.0
    • Meals

      1.7
    • Amenities

      2.5
    • Value

      1.0

    Location

    Map showing location of CareOne at Randolph

    About CareOne at Randolph

    CareOne at Randolph offers a broad range of senior care options, including assisted living, independent living, memory care, nursing home care, and rehabilitation, so people with many different needs can find what suits them best, and with 168 beds in the skilled nursing and rehab facility, there's space for both short-term and long-term residents, and families can visit to tour the spotless premises, try the food, and meet the staff and other residents firsthand to get a sense of daily life. The medical team on site includes specialists like a cardiologist, pulmonologist, endocrinologist, and geriatrician, and there's always a full-time respiratory therapist on the grounds, plus there's someone available to help with wound care, chronic illness management, and more, as well as a Pulmonary Program that uses best-in-class in-wall, high-flow oxygen therapy for people who need advanced breathing support. Residents who need extra safety can stay in a secure unit, and those with Alzheimer's or dementia have memory care options in a dedicated space, while the neurobehavioral rehabilitation programs and post-acute services help people recover after illness or surgery.

    CareOne at Randolph pays careful attention to disease management education, so residents learn skills that help them manage their own health, and the medication management services give support to people who need reminders or careful tracking of what they take. The staff prepares nutritious meals and meal plans for everyone, and the activities department is always working to keep people social and entertained with programs, group outings, and recreational events that help prevent loneliness. Facility managers focus on keeping the place clean, serving good food, and making the environment comfortable for everyone, and the staff aims to be kind, patient, and attentive, building strong relationships with residents and families over time.

    The community works on fall prevention, sepsis awareness, and participates in health initiatives like flu campaigns and reducing unnecessary medication use, and it advocates for strong standards in both resident care and caregiver pay and training, even offering RCA training courses and job opportunities for people who want to work in the field. CareOne at Randolph provides respite care to help family caregivers get a break, hospice and palliative care for those with serious illness, and specialized services like ventilator weaning, orthopedic and pulmonary rehab, and home care through CareOne at Home. Everything is designed to prioritize residents' health, safety, and happiness in a place that feels welcoming and home-like but can also provide hospital-level care when needed.

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