The reviews for Lighthouse Rehabilitation & Healthcare Center are highly polarized, with many families and residents reporting exceptional, compassionate care while an almost equally substantial number describe severe neglect and unsafe conditions. Across the dataset there are repeated, strongly positive comments about individual staff members (nurses, CNAs, therapists, front-desk and admissions personnel) who go above and beyond, are warm and attentive, and create a family-like environment. Several reviewers singled out successful physical and occupational therapy outcomes: patients who regained mobility and independence and families who felt reassured by a strong, cohesive therapy team. Positive reports also emphasize bright, home-like decor on certain floors, personal displays in rooms, active programming and entertainers, responsive maintenance, and a welcoming admissions experience.
At the same time, a significant portion of reviews recount alarming lapses in basic care and facility cleanliness. Multiple reports describe patients left in urine or feces, long unanswered call bells, bed pans or soiled items being left with patients, and long delays in assistance for basic needs such as water, toileting, and repositioning. There are repeated accounts of rodents in rooms (mice nests, droppings, traps), cockroaches, overflowing garbage, and strong odors in hallways — conditions that contradict other reviewers who found parts of the building immaculate. Several reviews allege missed or delayed medication administration, missed medical consults (dental, speech, chest x-ray), poor wound care and unattended signs of sepsis, and even dangerous lapses such as an unplugged oxygen machine and unattended patients who later required emergency care. These are serious safety and medical concerns that recur often enough to represent a clear pattern in parts of the facility.
Staffing and consistency problems emerge as a central explanation for the mixed experiences. Many positive reviews name specific employees and praise day-shift teams (particularly on the third floor), while negative reviews frequently note short-staffing, especially on weekends and certain units, language barriers, and the use of temporary staff with uneven training or attitudes. The result is stark variability: some floors and shifts are described as nurturing and professional, others as inattentive and neglectful. Several reviewers called out the first floor as particularly problematic. Communication and management also show split perceptions: some families report responsive leadership, good interprofessional teamwork, and rapid maintenance fixes, while others describe management as absent, unaccountable, defensive, or even financially irresponsible in vendor relations. Failure to notify families about critical events, or inconsistent follow-through on complaints, compounds families' distress when adverse incidents occur.
Therapeutic services and dining receive mixed, often polarized responses. Many families cite excellent PT/OT and successful rehabilitation outcomes; these reviewers credit therapists and rehabilitation teams with substantive progress. Conversely, some families said physical therapy actually worsened outcomes or was unhelpful and passive. Dining reviews range from praise for fresh salads and desserts to frequent complaints of cold, undercooked, or unappetizing food; a few reviews noted kitchen accommodations and positive meals. Activities programming is praised by numerous reviewers, although some noted lack of engagement or few activities on certain shifts.
Safety, infection control, and quality oversight are recurring themes of concern. Reports of rodents, unsanitary rooms, missed medical evaluations, unattended medications, and inadequate wound management raise red flags about infection prevention and clinical oversight in parts of the building. Several reviewers reported severe adverse outcomes, including emergency transfers and a death, accompanied by poor family communication. Complaints about billing or administrative unresponsiveness and allegations of prioritizing payments over patient care also appear and undermine trust.
Overall, the facility demonstrates areas of genuine strength: committed individual caregivers, effective rehabilitation for many patients, a welcoming admissions team, and clean, pleasant spaces in large parts of the building. However, inconsistent staffing, variable management responsiveness, and recurring reports of neglect, sanitation problems (notably rodent sightings), medication and medical-care lapses create significant safety and quality concerns. Prospective residents and families should take a precautionary approach: visit multiple times and at different times of day (including evenings and weekends), tour the specific unit/floor being considered, ask for staffing ratios and agency use, request policies on infection control and pest management, inquire about medication administration, supervision, and incident reporting procedures, and check how the facility communicates with families about clinical changes or adverse events. If possible, seek current, specific references from families of residents on the exact floor/unit and verify recent inspection or complaint history with regulatory agencies before making placement decisions.
