Overall sentiment from the collected reviews is mixed but leans positive on facilities, activities, affordability, and many aspects of staff professionalism. Multiple reviewers describe Mason Wright as a gorgeous, secure facility with beautiful grounds, roomy studio and one-bedroom apartment options, and a homey, inviting atmosphere. The community is noted for being affordable and accessible for people with limited funds, and several reviewers explicitly recommend the facility for that reason. The property appears well set up for engagement: there is a large activity room, common areas with large-screen TVs, abundant programming and ‘fun days,’ and a dementia care unit with a sensory room. Memory care specifics, such as hourly bed checks, are highlighted as substantial positives, and residents being given keys to their own rooms is mentioned as an indicator of resident autonomy and security.
Staffing and interpersonal experiences show a generally favorable trend in many reviews: staff are described as friendly, respectful, knowledgeable and professional. Individual staff members — marketing and admissions personnel and specific assistants — receive praise for being helpful and communicative during visits, which contributed to positive tour experiences. Some reviewers emphasize open lines of communication between managers and residents and describe family members' (and residents') satisfaction. The facility’s community impact is also noted in broad, positive terms, with reviewers saying Mason Wright provides vital support for seniors and makes a real difference to families.
However, there are consistent and serious concerns raised in a subset of reviews that temper the otherwise favorable impressions. Multiple reports indicate poor responsiveness to phone calls and frustrating communication lapses, particularly when family members attempted to reach staff about care concerns. Several reviews raise infection-control anxieties: staff mask-wearing was inconsistent, PCA workers were reportedly not tested, and residents were allowed to visit one another — practices that reviewers perceived as risky. There are also direct allegations of poor caregiving and operational priorities that favor money over residents’ well-being. Most alarming among the negative reports are claims of a rat infestation and general poor cleanliness; these are singular but serious complaints that conflict starkly with other descriptions of a well-maintained site.
Taken together, the reviews suggest patterns of strong physical plant and programming combined with uneven operational consistency. The facility earns praise for its environment, amenities, affordability, and many positive staff interactions, and its long waiting list implies strong demand. At the same time, there appear to be episodic lapses in communication, infection control, cleanliness, and possibly staffing or managerial priorities that have led to at least a few families having very negative experiences. This mixture of consistent positives and intermittent but severe negatives indicates variability: many residents and families are very satisfied, while others have experienced problems significant enough to not recommend the community.
For prospective residents or families evaluating Mason Wright, the reviews point to several specific areas to verify during a tour and follow-up: ask for documentation of infection-control policies and staff vaccination/testing protocols, request recent inspection or pest-control records, seek references from current families about responsiveness and communication, and inquire about turnover and training of direct care staff. Also confirm availability and specifics about memory-care practices (such as the hourly bed checks and sensory-room programming), activity schedules, and how management handles family concerns. The balance of positive facility attributes and concerning outlier reports makes a careful, targeted inquiry advisable before deciding.
