Overall sentiment across the reviews is mixed but leans positive about daily caregiving and the facility's general atmosphere, with serious concerns centered on management and infection control. Multiple reviewers praise the hands-on attention provided by direct care staff, noting that registered nurses (RN) and certified nursing assistants (CNAs) communicated frequently with families and monitored residents’ meals and activities. The small size of the facility is repeatedly framed as a strength, contributing to personalized care, a homey environment, affordability, and a friendliness that some residents explicitly love. Several reviewers explicitly state they would recommend the facility and highlight hospice involvement and staff willingness to go above and beyond as important positives.
Care quality and staff behavior: Direct care quality is consistently described as strong. RN and CNA communication is highlighted as frequent and attentive, and staff are credited with monitoring nutritional intake and activity participation. Phrases such as "attentive," "friendly," and "staff went above and beyond" appear in multiple summaries, indicating reliable day-to-day caregiving and family engagement. The initial manager was described as pleasant and one reviewer noted a family member (father) was pleased early on, reinforcing that the facility can provide a positive experience under attentive leadership.
Facilities, dining, and activities: The facility's small scale is a commonly mentioned advantage, allowing staff to provide personalized attention and maintain a "homey" atmosphere. Monitoring of meals and activities was called out explicitly, suggesting attention to residents' daily routines and nutritional needs. No detailed complaints about physical plant, dining quality, or activity offerings appeared in the summaries; instead, emphasis was on individualized oversight and staff involvement in daily life.
Management and serious concerns: The most significant negative themes relate to management, infection control, and a reported decline after leadership change. A head nurse was described as disrespectful and unresponsive by at least one reviewer, which contrasts with the otherwise positive depictions of front-line staff. The most serious incident reported is a scabies outbreak. Reviews claim the facility did not notify residents about the outbreak, that Norwegian scabies was misdiagnosed, and that the board of health had to intervene. These issues indicate lapses in infection control protocols, communication, and possibly clinical judgment. Multiple reviewers connect a broader decline in quality to a change in leadership, implying that management consistency and oversight may be problematic.
Patterns and overall assessment: Taken together, the reviews paint a picture of a small, affordable assisted living that can deliver compassionate, individualized daily care through committed RN and CNA staff, producing strong family communication and frequent recommendations. However, these positives are offset by serious governance and safety concerns reported by multiple reviewers, particularly around a scabies outbreak, failure to notify residents, misdiagnosis, and the need for external public health intervention. The contrast between praised front-line caregivers and criticized leadership suggests that while resident-facing care may be strong, systemic issues in management and infection control have materially impacted trust and safety for some families.
Recommendation for prospective families: Prospective residents and families should weigh the facility's clear strengths in personalized, affordable care and supportive staff against the documented management and infection-control concerns. Important due diligence steps would include asking current leadership about infection-control policies, outbreak communication procedures, recent health department inspections or interventions, staff turnover since the leadership change, and how the facility handled the reported scabies incident and what changes were implemented afterward. This balanced approach acknowledges the facility's many positive attributes while directly addressing the most significant risks highlighted in the reviews.
