Overall sentiment across the reviews is mixed but consistent in two key areas: strong praise for frontline caregivers and therapy/hospice services, and significant concern about management, staffing, communication, and some facility/amenity problems. Many reviewers emphasized that nurses, CNAs, therapists, and hospice staff are compassionate, attentive, and professional. Rehabilitation services (PT/OT/Speech) are frequently described as diligent and encouraging, and several families credited the rehab team with good outcomes. Medication administration was singled out positively, and multiple reviewers described the facility as clean, with spacious rooms, private in-room bathrooms available, and pleasant grounds that are conducive to walks. In short-stay or rehab contexts, and for end-of-life hospice care, the facility receives high marks from families who felt their loved ones were well cared for.
However, recurring complaints point to systemic management and staffing problems that detract from the overall quality of care. Several reviews explicitly state that management appears indifferent to patients' needs, and short-staffing is described as chronic. CNAs are reported to have too many patients to care for properly, which some families interpreted as leading to neglect and failures to follow up on changing medical conditions. Specific operational examples include charge nurses not communicating with physicians and staff not returning family calls. These concerns suggest that while individual caregivers are praised, organizational issues (scheduling, oversight, and communication protocols) are undermining consistent care delivery.
Facility and amenity observations are generally positive but not uniformly so. Reviewers praise cleanliness, large rooms, and the availability of private rooms with private bathrooms, and many residents appreciate the building layout and outdoor walking areas. At the same time, maintenance problems in common bathrooms were reported, indicating uneven upkeep in shared spaces. Entertainment and in-room amenities prompted mixed feedback: some families were frustrated by a strict or unclear policy about personal TVs, poor TV reception, and difficult-to-manage remotes; a few suggested a patient would benefit from their own TV to improve mood. These are practical quality-of-life issues that matter to long-stay residents and their families.
Dining and activities receive lukewarm reviews. Food is described as "okay" by several reviewers, with dinner specifically criticized by some families (who sometimes supplement meals by bringing in food). Activity offerings exist but are characterized as limited in frequency or depth in a few reviews. For prospective residents seeking robust engagement or consistently high dining quality, these are areas to inquire about during tours.
Cost and value are another common theme. Multiple reviews note that the facility is expensive. When combined with the reported management and staffing shortcomings, cost becomes an important consideration: families weighing this facility against alternatives should balance the clear strengths of the clinical and hospice teams against the organizational concerns that could affect long-term care quality.
In summary, Maristhill Nursing & Rehabilitation Center appears to provide strong hands-on care from individual nurses, CNAs, and therapists, making it a solid choice for short-term rehab or hospice care where therapy and compassionate end-of-life services are priorities. Persistent and consistent negative themes center on management, staffing levels, communication failures, and some maintenance/amenity problems — issues that can materially affect resident experience, especially for long-term stays. Families considering this facility should ask targeted questions about current staffing ratios, communication protocols (how and when families are updated), maintenance schedules for common areas, personal TV/entertainment policies, and dining menus. If possible, speak directly with therapy and nursing leaders to understand how individual caregiver strengths are supported by management practices, and consider visiting during mealtimes and activity periods to observe operations firsthand.
