Overall sentiment in the reviews for The Tremont Rehabilitation and Skilled Care Center is highly polarized, with many reviewers reporting exceptional, compassionate care from individual staff members while others describe serious safety and management failures. Positive accounts consistently highlight devoted, caring nurses and CNAs who form meaningful relationships with residents, often named specifically (e.g., Joslyn/Jocelyn, Amy). Multiple families praised the admissions team for being helpful and compassionate, the physical therapy/rehab team for producing measurable progress, and hospice services for providing comfort at end of life. Several reviewers described clean rooms, a generally clean building, private room accommodations, a variety of activities (including inclusive programming for non-verbal residents), FaceTime visits, and improvements to meals and menus. These positive reviews emphasize staff who 'go above and beyond' and a family-like atmosphere that makes the facility feel like a 'home away from home.'
Conversely, a number of reviews raise severe clinical and safety concerns. The most alarming allegations include reports of neglect resulting in bedsores, sepsis, and even death. There are specific claims of overmedication or inappropriate sedation using Haldol. Reviewers also reported short-staffing that led to wandering by dementia patients and potentially unsafe situations, as well as soiled clothing left for hours, urine odors in dementia wards, and overcrowding. Several reviewers described instances of poor lighting and environmental issues that affected residents' balance and safety. These reports suggest inconsistencies in direct care quality across units or shifts.
Communication and administration emerge as mixed but critical themes. Some families praised strong communication, regular updates, and staff who explained medications and care plans clearly. Others described poor communication, unanswered questions, an unresponsive or rude front office, and dismissive administration. Several reviewers expressed frustration with confusing or restrictive COVID-era policies and quarantine practices, including after-hours alarms that restricted exit and a lack of clarity about mask/visitor rules. A few reviews went further to allege mishandling of COVID-19, and one raised concern about suspected insurance exploitation—an allegation the facility should investigate promptly.
Facility operations and management are another area of conflict. Numerous reviewers commend the cleanliness and professionalism of staff, while other accounts point to dirty conditions and odor issues in specific wards. Multiple comments mention that while frontline staff (nurses, CNAs, therapists) are caring and competent, leadership and corporate follow-through are inconsistent or problematic—administrators described as unstable, dismissive, or unresponsive to complaints. This pattern suggests strengths at the individual caregiver level but weaknesses in institutional oversight, escalation, and quality assurance.
Activities, dining, and rehabilitation receive generally positive feedback: several families noted helpful, engaging activities, good food, and a strong rehab team that helped residents make progress. These operational strengths are an important counterbalance to the serious clinical and administrative concerns some reviewers raised.
In summary, The Tremont appears to have many dedicated and effective frontline staff who provide excellent, compassionate care in many cases. However, the facility also shows troubling reports of neglect, safety lapses, inconsistent communication, and administrative shortcomings. The reviews indicate a need for improved oversight: standardized care protocols, prompt investigation of abuse/neglect allegations, better staffing levels, clearer visitor and infection-control policies, and stronger responsiveness from administration and corporate leadership. Prospective residents and families should weigh the strong testimonies about caring staff and good rehab against the serious negative claims, and should ask facility leadership about staffing ratios, wound-care protocols, incident response, infection control practices, and how complaints are handled before making placement decisions.
