Webster Manor Rehabilitation & Health Care Center

    745 School St, Webster, MA, 01570
    3.2 · 46 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful facility, few caring staff

    I placed my mom here and while a few caregivers (Katrina, Candace and others) were kind, attentive and went above and beyond, the facility itself was a nightmare. We dealt with no hot water for three weeks, plumbing/AC problems, cold unappetizing food, lost laundry, urine smells, and a roof hole - staff were thin, hard to reach, and often unresponsive. Medication errors, delayed meds/insulin, missed ADL help, pressure ulcers, falls, inadequate rehab, and poor wound care caused real decline. Administration was indifferent, retaliatory, and disorganized; nurses and social work often failed to communicate tests or discharge plans. I would not recommend this place unless you only want the few excellent staff members who try to hold it together.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.15 · 46 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.7
    • Meals

      1.9
    • Amenities

      1.6
    • Value

      3.2

    Location

    Map showing location of Webster Manor Rehabilitation & Health Care Center

    About Webster Manor Rehabilitation & Health Care Center

    Webster Manor Rehabilitation & Health Care Center sits along School Street in Webster, Massachusetts, and folks know it as a long-term care nursing home that's part of Athena Health Care Systems. The place takes care of elderly residents who need help with daily living, and it offers both short-term rehab and long-term nursing care. Skilled nurses are there around the clock, handling things like health monitoring and memory care, while therapy staff provide physical, occupational, and speech therapy on-site for those who need to recover strength or learn new ways to do things after hospital stays or illness. The facility has a focus on personalized care, and people can expect fully furnished private or semi-private rooms, modern amenities thanks to recent renovations, and comfortable living areas that open out to nicely landscaped spaces, so residents can get a bit of fresh air when the weather allows.

    A team that includes an administrator, director of nursing, therapy staff, and directors in social services, staff development, and maintenance all work together to keep things running. Webster Manor also has a dedicated admissions coordinator, MDS director for assessment, business office manager, human resources director, and housekeeping staff, so everyone's covered. Residents can join life enrichment programs, get support through social services, try therapeutic recreation, or receive hospice care and substance use support if they need it, and there's a strong emphasis on helping people feel supported day by day. Families and caregivers usually turn to the staff for guidance about long-term care insurance, care planning, and rehabilitation options, and Webster Manor's known for giving folks steady help without making a fuss. The facility holds a rating of 3.3 from 24 reviews, reflecting an average experience as shared by those who've spent time there or had loved ones there.

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