West Roxbury Health & Rehabilitation Center has been serving the community for over 30 years and provides both short-term rehabilitation and long-term care for seniors, as well as a respite program for temporary relief for caregivers, and it's affiliated with Bear Mountain Healthcare, so it follows skilled nursing standards and is certified for Medicare and Medicaid. The facility offers a wide range of services, including help with daily living activities such as bathing, dressing, and transfers, as well as medical care like medication management, pain management, IV therapy, wound management, diabetes care, stroke rehabilitation, and help after surgery. Residents with memory issues can receive added safety and support, and the staff includes nurses, medical practitioners, nursing assistants, and therapists who all work together to deliver care. Residents get individualized care plans, and there's a quality assurance program that checks and improves the services offered, plus initiatives focused on wellness, safe medication practices, infection control, and preventing falls, and there are regular inspection reports-most recently, a 2024 review cited 10 deficiencies including some related to infection control and assessment, but with no actual harm reported.
There's a special effort to foster independence and get people home when possible, with many therapy programs including speech, physical, and occupational therapy, as well as recreational therapy, and the staff provides help in the transition process when residents go back to independent living. West Roxbury Health & Rehabilitation Center has a home-like feel where friends, family, and even pets can visit, and residents can decorate their rooms with personal belongings. The building has private and shared rooms, fully furnished with private bathrooms, kitchenettes, and amenities like air conditioning, telephone, cable TV, and Wi-Fi, and everything's set up for comfort and accessibility, including a wellness center, garden and outdoor spaces, a small library, computer center, a fitness room, a gaming room, and a beauty salon. There's a dining program that offers healthy, well-planned meals, including special diets like for diabetes, and the dining area has a restaurant feel; a registered dietician helps plan meals to suit individual needs and tastes.
Residents also benefit from a daily activities program, social events, educational seminars, crafts, and spiritual groups, with community and family councils giving residents and families a voice in the facility. Social service staff are there to help with planning, transitions, counseling, and case management, making sure families and residents feel supported. There's transportation service for appointments and community trips, as well as concierge assistance, and the building itself is secured and designed for resident safety, including 24-hour supervision and call systems in every room. Housekeeping and linen services are included, and the staff handles everything from medication to coordinating care with outside doctors.
With a nurse turnover rate of about 12 percent, the center averages about 3.5 nursing hours per resident per day and sees an average of 61 residents per day in its 76 certified beds. The facility has been cited in inspection reports for some regulatory deficiencies, mostly with potential but not actual harm, and continues to improve through its quality and safety programs. West Roxbury Health & Rehabilitation Center strives to offer seniors a safe place with specialized medical care, support for independence, and a community where everyone's needs and preferences are respected.
