Governor's Center

    66 Broad St, Westfield, MA, 01085
    2.4 · 14 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Unsafe, unprofessional care; staff issues

    I moved my mother in expecting care, and while some aides were warm, the food was excellent, and the place was very clean, my experience was alarming. I saw missed monitoring (resident went missing), a bedrail incident, aides ignoring requests, inconsistent bathing and transfers, equipment problems, and therapy that felt fraudulent or poorly supervised. I also witnessed staff intoxication, suspected opioid theft that went unaddressed, bullying and wage issues among staff, and leadership more focused on appearances than safety. We moved her to a better facility - fabulous - and I do not recommend this place; it felt unsafe and unprofessional.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.43 · 14 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.8
    • Staff

      2.0
    • Meals

      5.0
    • Amenities

      1.5
    • Value

      2.4

    Location

    Map showing location of Governor's Center

    About Governor's Center

    Governor's Center in Westfield, MA, stands as a senior living community at 66 Broad St in a quiet neighborhood, offering nursing home care, independent living, assisted living, memory care for Alzheimer's and dementia, and home care services for seniors who want to stay at home with a little help. This place uses Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants, giving care to people who need things like help getting dressed, bathing, eating, or moving around, and they've got staff on duty day and night along with alarms and locked doors to keep everyone safe, especially people who might wander off. They give three homemade meals every day and can change diets to fit special needs, plus a traveling hairdresser comes by for anyone who wants it, and the rooms stay cozy but simple without flashy or fancy features, letting folks feel comfortable. There's a big focus on health programs too, with physical, occupational, and speech therapy, regular events and movies, workout times, music, and crafts, along with community activities, outings, and faith-based offers, so people don't get lonely and can find some joy every day, and if someone likes animals or games, there's pet therapy, music therapy, and good old tabletop games. They help with doctor's appointments, shopping, and any religious needs, making it a little easier for residents to do what matters to them, and there's always a caregiver nearby ready with support for bathing, clothing, and other daily life stuff. They serve both short-term and long-term stays, and folks can count on strong rehabilitation and medical support after an illness or injury, so even with memory problems, seniors get specialized attention and programs to help, and all care gets planned for each person with respect and dignity in mind. Governor's Center also provides resources for families and caregivers, like education, newsletters, and programs to improve health and safety, plus some advocacy work to protect staff and patient rights, and while the community stays simple and lacks many details about fancy outdoor or parking amenities, the real value lies in the steady care and mix of services, helping seniors feel safe and supported as their needs change. They open Monday through Saturday from 8 AM to 5 PM, and with English-speaking staff and solid medical care, families can trust there's reliable supervision, nutritious meals, and a sense of community here, even if it's not the fanciest place in town.

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