Vantage Health and Rehab of Wilbraham

    9 Maple St, Wilbraham, MA, 01095
    2.9 · 44 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Excellent therapy caring staff unsafe

    I had a mixed experience: the rehab team, therapists and social workers (Tabitha, Arelis) were compassionate and helped my loved one improve, but the facility was often dirty, dated and understaffed. Nursing care and communication were inconsistent - missed/late meds, ignored pain/call lights, unsafe handling/falls, and poor housekeeping and food were recurring problems. Visit in person and talk to staff; expect excellent therapy and some very caring people, but be wary of cleanliness, staffing and safety issues.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.93 · 44 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.2
    • Meals

      2.1
    • Amenities

      2.0
    • Value

      1.0

    Location

    Map showing location of Vantage Health and Rehab of Wilbraham

    About Vantage Health and Rehab of Wilbraham

    Vantage Health and Rehab of Wilbraham is a senior care facility where people can get help with recovery, long-term care, and memory needs, and they don't allow pets to keep things safe and comfortable for everyone living there, and even though some places let you bring your dog or cat, here the rules are different, and that's something to keep in mind if you or your loved one has a pet at home. The staff stays attentive, and the place tries to offer a friendly setting with help around the clock, so someone's always there if needed, and the rooms come fully furnished with private bathrooms and kitchenettes, plus air conditioning, cable, phones, Wi-Fi, and cleaning and linen service to make daily life a little smoother. There's a beauty salon, fitness room, dining space, gaming and rec rooms, a library, computer center, and garden and outdoor areas, so residents can keep busy or just enjoy a bit of fresh air, and if you want meals, medicine help, or more personal care, staff can help out with those too, which makes it easier for folks who need extra support every day.

    The place has 135 certified beds and often sees about 105 residents each day, with care options that include assisted living, memory care, and skilled nursing, and if you only need help for a short time, respite care is available. The facility offers clinical services like subacute rehab, urgent SNF™ for emergency needs, and programs for mental wellness, fall prevention, end-of-life comfort, and smooth transitions back home, plus therapy services like physical, occupational, speech, and respiratory therapy. There's a foundation, career training for caregivers, and a focus on advocacy, including pushing for better wages for staff and cutting down on unnecessary antipsychotic use, and there's work to keep care quality high through policy and regulatory committees.

    Sometimes, things aren't perfect, and this facility has received citations for infection control, quality of life, and resident rights, including failure to meet activity needs and ensure safety with a "D" severity rating, and a record of infection-related deficiencies, so that's something families might want to know, and there's a higher nurse turnover rate than the state average at 57.4%, which some families find important when looking for stability. Residents get about 3.83 nurse hours a day, just below the state's average, and there's 12-16 hour nursing plus a 24-hour call system for emergencies, and if a resident needs help bathing, dressing, taking medicine, or moving from bed to chair, staff members assist with those tasks, and there are healthcare services like managing medications, intravenous therapy, pain pumps, enteral nutrition, and pharmacy support, as well as social workers onsite.

    Vantage Health and Rehab of Wilbraham is part of Vantage Care and has connections to the Massachusetts Senior Care Association, which means they follow a lot of state and national standards and fight for quality care and better health plans, with an emphasis on planning and giving out information for people choosing a facility. Ownership belongs to Vantage Opco Holdco LLC, split between Yossi Brown and Sam Yurowitz, but details about specific day-to-day management aren't easy to find. Even so, the staff tries to focus on supporting residents with what they need, offering programs like move-in coordination and trying to create a place that feels comfortable and homey, although it's worth noting that no place is without flaws, and the facility's licensing and inspection history reflects some ongoing challenges that come along with running a large senior care operation, but for people seeking a place focused on full support with options across care levels-whether it's for short recovery, longer stays, or end-of-life-this facility covers a lot of ground.

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