Overall sentiment across the reviews is strongly positive, with reviewers repeatedly praising the people and culture at Eisenberg Assisted Living Residence. Most reviewers highlight a warm, welcoming atmosphere where staff are described as honest, kind, and genuinely caring for residents. Multiple mentions of specific staff (for example, Lee and Shannon in the memory care unit) reinforce that leadership and frontline caregivers communicate effectively and have built trusting relationships with families. The facility is frequently characterized as nonprofit, well-maintained, and clean, contributing to a sense of safety and peace of mind for families.
Care quality and clinical attention are emphasized by many reviewers. Descriptions such as "highest quality care," "extraordinary nursing staff," and "high attention to detail" point to strong clinical oversight and responsive nursing. Reviewers credit thorough sanitation practices and effective COVID-19 protocols for keeping the community healthy during the pandemic. Several comments note proactive problem resolution and accessible management, suggesting that when issues arise staff address them promptly and transparently. At the same time, one clear pattern is that Eisenberg provides assisted living and memory care rather than skilled nursing — at least one reviewer indicated their father needed a nursing-home level of care that Eisenberg could not provide.
Memory care and safety are particular strengths in the reviews. The memory care unit is noted as secure and well-run, with Shannon singled out for good communication. Reviewers appreciate the secure environment and the balance of privacy and social interaction, including dining setups that preserve residents' dignity. Activities staff receive repeated praise for keeping residents engaged — even during COVID restrictions — and for creating a lively, stimulating environment. Organized family events and a sense of community warmth are mentioned frequently, indicating social programming is a core part of life at Eisenberg.
Dining and facilities also receive favorable mention. Multiple reviews describe kosher, from-scratch meals "cooked with love," and note privacy options and pleasant communal dining. Apartments and common spaces are described as excellent and lovely, and grounds/building maintenance is highlighted. The facility’s nonprofit status and reasonable pricing are cited by some reviewers as contributing to good value relative to the quality of life provided.
Management and communication are mostly portrayed positively: reviewers mention smooth move-ins, proactive communication, and friendly front desk staff. Several reviewers explicitly recommend the facility and credit leadership for creating a warm, community-focused culture. However, there are occasional reports of "bumps along the way," including COVID-related closures or delays that affected some transitions or services during the pandemic.
Notable concerns are limited but important. A few reviews raise issues like perceived inflexible or arbitrary rules, and there are isolated but serious allegations of unprofessional behavior and a boundary violation described as a "home wrecker" incident. These reports appear to be exceptions rather than the norm but are significant enough that prospective residents and families should ask direct questions about policies, staff training, incident reporting, and resident boundaries during tours or meetings with administration. Another practical limitation is that Eisenberg may not be able to meet higher-level skilled nursing needs; families seeking that level of care should consider nursing-home options instead.
In summary, Eisenberg Assisted Living Residence is portrayed as a warm, well-run nonprofit community with strong, compassionate staff, particularly in nursing and memory care leadership, excellent sanitation and COVID protocols, engaging activities, and high-quality dining and facilities. Most feedback suggests reliable, family-oriented care and accessible management. Prospective residents should verify whether the level of medical/nursing care matches their needs and should inquire about policies and any past incident handling to address the isolated concerns around staff professionalism and rule flexibility.
