Saint Francis Rehabilitation and Nursing Center, also called Saint Francis Home, sits in a big building with 137 beds, including 53 private rooms, two Alzheimer's Units with 37 secure beds, and dedicated space for long-term care. The place sees about 118 residents each day. The center runs as a for-profit limited liability company and has been cited for 24 deficiencies in inspection reports, some of which are about resident rights, infection control, and keeping the place clean and comfortable. Reports show a nurse turnover rate of 38.9% and nurse staffing averages about 3.89 hours per resident per day. Saint Francis has Joint Commission Accreditation and belongs to Mass Senior Care, taking part in healthcare safety groups like the Massachusetts Healthcare Safety and Quality Consortium.
The center gives a wide range of care including skilled nursing, short-term rehab, long-term care, memory care, adult day health, pulmonary care, physiatry services, and hospice and palliative care. There's a special Dialysis Den for dialysis treatment, and programs for Hispanic, Latino, veteran, and Namaste communities. For meals and nutrition, dietitians customize plans based on needs, including for those who get dialysis, and teach about nutrition. Staff include doctors, nurses, dietitians, and social workers who work together and make a personalized care plan for each resident when they move in. There are activity programs like Ageless Grace to help with brain fitness, with regular events to help physical and mental health. Family gathering spaces help people visit together, and there is a chapel where Mass is celebrated most days. Saint Francis offers private, semi-private, and grand semi-private rooms, along with specialized Alzheimer's and dementia care, rehabilitation with state-of-the-art equipment, and programs to reduce falls and the use of antipsychotics. The facility's leadership, under Administrator Ms. Lisa Pontbriand, tries to focus on both the health and emotional needs of residents, but official reports do note areas needing attention, like resident rights, infection prevention, and making sure residents know their rights and charges. The center isn't BBB Accredited but does maintain a presence on Facebook, and is said to offer a mix of healthcare, activities, and support for diverse needs, for both those who stay full-time and those coming for outpatient or adult day care.
