The reviews for Saint Francis Rehabilitation and Nursing Center are sharply mixed, producing a polarized portrait: many reviewers praise clinical care, rehabilitation outcomes, and individual staff members, while others report serious lapses in basic nursing care, communication, and facility maintenance. A substantial portion of reviews highlight excellent nursing and therapy services, strong rehabilitation programs with targeted goals, and compassionate caregivers who go above and beyond. Several families emphasize a warm, family-like atmosphere, bright rooms with windows near beds, a pleasant day area with a large television, and the convenience of on-site dialysis. Multiple reviewers explicitly name staff who provided outstanding care and describe attentive, responsive interactions — including daily check-ins by staff — and good Alzheimer’s care. The availability of flexible menu options and extra food choices is also noted positively by some residents and families.
Counterbalancing these positive reports are recurrent and serious concerns that show up across many summaries. Understaffing is a dominant theme: reviewers report overworked nurses, long wait times for assistance, delayed call-bell responses, and residents left waiting in hallways. That staffing problem appears linked in multiple accounts to neglectful care (residents not showered or shaved, not fed, missing clothing), weight loss, and worsening conditions for some residents. Several reviews describe privacy violations (including HIPAA concerns) and overcrowded two-person rooms with inadequate spacing and bathroom privacy issues. Facility maintenance complaints — roaches, bad smells, and general poor upkeep — appear alongside praise for cleanliness from other reviewers, suggesting inconsistent standards across units or shifts.
Communication and leadership are additional recurring fault lines. Multiple reviewers cite poor communication between staff and families, miscommunication about medical procedures, laundry problems (clothes lost or not returned), and a sense that leadership does not enforce a unified mission or consistent standards of care. In at least one strong report, reviewers recommended state investigation for unsafe practices. There are also allegations of racial discrimination and refusal to serve a Black resident; such a claim is serious and indicates a need for immediate policy review and corrective action if substantiated. Language barriers (staff not speaking English well) and reports of some nurses perceived as incompetent or a physician refusing hospitalization further complicate the picture.
Activities and dining elicit mixed to negative feedback. While some activities exist and a few reviewers report pleasant social areas, several summaries explicitly call out a lack of exercise, brain stimulation, and meaningful activities. Dining experiences range from praise for flexible menu choices to harsh criticism: many families describe the food as "horrendous," residents not being fed properly, and nutrition-related weight loss. Hygiene concerns — such as showers occurring only once a week — were raised alongside reports of excellent personal care in other accounts, again underscoring inconsistency.
Taken together, the reviews suggest a facility with real strengths (notably its rehab program, certain nursing and therapy staff, and specific amenities like on-site dialysis) but also significant and recurring weaknesses that negatively impact resident safety and family trust. The pattern of highly positive and highly negative accounts points toward inconsistent care quality that likely varies by unit, shift, or individual caregivers. For families considering Saint Francis, the reviews indicate it would be important to: verify staffing levels and nurse-to-resident ratios on the relevant unit and shift; meet key caregivers and leadership; ask for documentation of care plans, showering and feeding schedules, and incident reporting practices; inquire about infection control and pest management; and monitor communication processes for updates and transparency. Addressing systemic issues — staffing, leadership accountability, consistent maintenance, anti-discrimination enforcement, and reliable laundry/dining procedures — would be necessary to resolve the most severe and repeatedly mentioned concerns.
