Serenity Homes Marne, Mi

    830 Hayes St, Marne, MI 49435
    • Assisted Living

    Filthy facility compassionate staff understaffed

    I live here and the place is often filthy and stinks - trash bags and piles (even on a second-floor area and out back up to ten feet high) are common, and chronic understaffing leaves residents crying out for help. That said, the caregivers who are present are compassionate and my medical needs are met, so I recommend with serious reservations.

    Current/former resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

    Schedule a Tour

    Date of Tour
    Time Window
    Tour Type

    You selected in-person tour on in the

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    1.00·(3)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      1.0
    • Meals

      1.0
    • Amenities

      1.0
    • Value

      1.0

    Cons

    • Sanitation concerns in interior and exterior areas
    • Inadequate waste storage and disposal practices
    • Staffing shortages causing delayed care and reduced supervision
    • Odor concerns in common and resident areas
    • Aging facility with deferred maintenance
    • Weak housekeeping and environmental-upkeep processes

    Summary of reviews

    The collected reviewer content indicates recurring concerns about the facility’s environmental conditions and operational oversight. Reviewers described extensive accumulation of outdoor refuse and lapses in interior cleanliness; these observations point to weaknesses in waste management, housekeeping protocols, and ongoing building maintenance rather than isolated incidents. Several comments also referenced odor concerns in resident and common areas, which aligns with the described sanitation and housekeeping issues.

    Care-quality indicators in the reviews center on responsiveness and supervision. Multiple reviewers noted staffing shortages and described situations consistent with delayed assistance and reduced supervision; these patterns suggest potential gaps in scheduling, staff-to-resident ratios, or shift coverage that could affect daily care and safety. References to residents vocalizing distress imply the need for improved response procedures and monitoring to ensure timely attention to resident needs.

    There is little or no information in the provided text about dining quality or activity programming. The absence of commentary on meals and activities in these summaries means no reliable conclusions can be drawn from this dataset about social programming, menu quality, or engagement opportunities.

    Facility and management issues are the most prominent patterns. The combination of accumulated exterior refuse, interior sanitation concerns, odor reports, and descriptions of an aging building indicate opportunities for management to strengthen environmental services, contract oversight, and preventive maintenance. Operational improvements could include clearer waste-disposal procedures, more frequent and documented housekeeping rounds, a facilities-maintenance plan, and targeted staffing adjustments to improve supervision and responsiveness.

    Given the pattern-level nature of these concerns, prospective residents and families should request recent inspection results, ask about housekeeping and waste-disposal schedules, review current staffing ratios and shift coverage, and tour both interior and exterior areas during different times of day. If management cannot provide satisfactory plans or documentation addressing these areas, stakeholders may wish to consult local regulatory agencies or seek alternative options.

    Reviews written on Mirador

    We have no reviews to show about Serenity Homes Marne, Mi.

    Help other families by writing a review about your experience with this community.

    Location

    Map showing location of Serenity Homes Marne, Mi

    Serenity Homes Marne, Mi is located at 830 Hayes St, Marne, MI, 49435.

    About Serenity Homes Marne, Mi

    Serenity Homes in Marne, MI, managed by Purple Door, LLC, offers assisted living services for seniors aged 55 and older in a cozy, secured setting. The staff provides help with daily activities like bathing, dressing, and medication management, so residents can stay as independent as possible, and you've got staff on site 24 hours a day if anything comes up, which is always an important thing for peace of mind. Residents have choices with private and semi-private rooms, all with their own bathrooms and temperature controls, plus the comfort of a gated environment for safety; they've even got bracelets with alarms used for residents who might wander, which is handy for memory care, and assistance is also available for non-ambulatory residents, helping folks get from bed to a wheelchair if needed.

    The place encourages a small-knit community feel, with home-cooked, nutritious meals three times a day served in a community dining area, so there's always an opportunity for companionship and that sense of gathering, and in a place like this you find both indoor and outdoor common spaces, including a quiet walking garden for residents and guests. Regular activities-social, educational, and entertaining-are planned to help everyone stay engaged, from movement exercises to devotional services held on-site, and there's always something a little different on the calendar. For folks needing more care, the community brings in nurses, a doctor on call, and various visiting therapists, making sure health needs are not overlooked, and staff are awake all hours of the night if help is ever required, which always matters.

    Serenity Homes welcomes pets, offers private pay, accepts veteran's benefits and social security, and has several pricing and care levels, from high to low, even respite and hospice options if needed. Laundry, housekeeping, and transportation get handled for you, and you don't have to worry about meals or snacks, they've included that in the service, and for social folks there are devotional activities both on-site and offsite, so spiritual needs get attention as well. Residents must be able to manage incontinence themselves, and most care offered fits those needing light to moderate help, so very high needs residents might need to ask about eligibility. Smoking is allowed outside, and there's always a staff member around to help. Diabetic care is available, and staff can help with insulin and checking blood sugar. Serenity Homes is licensed by the State of Michigan (license AL700P82076), and follows all required rules, making sure the care provided meets standards.

    With a focus on personal attention and Christian concern, staff and residents develop real relationships, and you can see that the design, from the warm rooms with their own climate control to the shared spaces for events, aims to help folks feel at home, safe, and part of a caring community.

    People often ask...

    Serenity Homes Marne, Mi offers competitive pricing, with rates starting at a cost of $4,542 per month.

    Serenity Homes Marne, Mi offers assisted living.

    There are 8 photos of Serenity Homes Marne, Mi on Mirador.

    The full address for this community is 830 Hayes St, Marne, MI 49435.

    No, Serenity Homes Marne, Mi does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Michigan, the Department of Licensing & Regulatory Affairs (LARA) licenses adult foster care homes and homes for the aged, conducting renewal inspections and complaint investigations and publishing the resulting reports.

    License numberAL700382076
    StatusActive
    Facility typeAdult Large Group Home (capacity 13-20)
    License classRegular
    Capacity20 residents
    LicenseeSerenity Homes - North, L.L.C.
    Care servedAged, Developmentally Disabled, Mentally Ill, Physically Handicapped
    EffectiveSeptember 26th, 2024
    ExpiresSeptember 25th, 2026
    Special certificationDevelopmentally Disabled, Mentally Ill
    View the official license record

    Inspection Reports

    12

    Reports

    23

    Citations

    0

    Complaints

    10

    Years

    13 Mar 2026Investigation
    Identified that a resident did not receive prescribed medications around Thanksgiving 2025 and that multiple doses were missed from November 2025 through February 2026, with MAR documentation inconsistencies.
    • R 400.675Resident medications
    • R 400.675Resident medications
    11 Nov 2025Investigation
    Investigated a weight loss allegation; weight records for a resident were missing for several months.
    • R 400.15310Resident health care
    26 Oct 2025Investigation
    Concluded there was no evidence of bullying or nighttime entry by staff or other residents, and residents described feeling safe.
    12 Jul 2025Investigation
    Investigated a reported incident of a resident leaving the home at night and possibly being struck by a vehicle, and found a bedbug infestation plus missing medical clearance documentation for a direct care staff member.
    • R 400.15401Environmental health
    • R 400.15204 Direct care staff; qualifications and trainingDirect care staff; qualifications and training
    01 Mar 2025Investigation
    Identified that two residents did not have physician-ordered lab tests drawn on schedule and MAR documentation for medications was incomplete due to a spill.
    • R 400.15310Resident health care.
    • R 400.15312Resident medications.
    01 Mar 2025Investigation
    Identified ongoing trash accumulation outside the residence due to delayed pickup and an inadequate pest control program addressing mice.
    • R 400.15401 Environmental health. (4)Garbage and rubbish disposal
    • R 400.15401 Environmental health. (5)Pest control program
    15 Oct 2024Renewal
    Identified several regulatory deficiencies, including missing TB tests, outdated health care appraisals and assessments, medication delivery gaps, and inadequate bathroom ventilation.
    • 5 R 400.15205TB testing for staff and household members
    • R 400.15301Health care appraisal timing
    • R 400.15301Resident assessment plan
    • R 400.15312Medication administration; adherence to label
    • R 400.15407Bathrooms
    26 Mar 2024Investigation
    Identified a rodent problem with mice in the laundry room and ongoing activity noted by staff.
    • R 400.15401Environmental health
    26 Mar 2024Investigation
    Identified that some staff were not properly trained to pass medications and black mold existed in the kitchen ceiling due to a roof leak.
    • R 400.15204 Direct care staff; qualifications and training.Direct care staff; qualifications and training.
    • R 400.15403 Maintenance of premises.Maintenance of premises.
    23 Feb 2024Investigation
    Identified ongoing bedbug infestation with multiple residents reporting bites; professional pest control treatment had not occurred since August 2023.
    • R 400.15401 Environmental health. (5) An insect, rodent, or pest control program shall be maintained as necessary and shall be carried out in a manner that continually protects the health of residents.Environmental health
    19 Jun 2023Investigation
    Identified significant deficiencies in cleanliness, safety, supervision, and documentation during an investigation.
    • R 400.15403Maintenance of premises
    • R 400.15411Linens
    • R 400.15206Staffing requirements
    • R 400.15208Direct care staff and employee records
    • R 400.15301Resident admission criteria; resident assessment plan; emergency admission; resident care agreement; physician's instructions; health care appraisal
    16 Jun 2016Initial
    Confirmed substantial compliance and issued a six-month temporary license with a maximum capacity of 20.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Serenity Homes Marne, Mi. The information above has not been verified or approved by the owner or operator. For exact information, please contact Serenity Homes Marne, Mi directly. There is no cost for this service. We are compensated by the community you select.

    Are you an owner or operator of this community?

    Claim this listing to receive messages from prospective customers and manage your community page.

    Nearby Communities

    Assisted Living in Nearby Cities

    1. 133 facilities$5,038/mo
    2. 21 facilities$4,834/mo
    3. 100 facilities$4,994/mo
    4. 13 facilities$4,903/mo
    5. 16 facilities$4,782/mo
    6. 74 facilities$5,309/mo
    7. 244 facilities$5,007/mo
    8. 143 facilities$5,041/mo
    9. 9 facilities$4,723/mo
    10. 59 facilities$4,968/mo
    11. 74 facilities$4,933/mo
    12. 231 facilities$4,938/mo
    © 2026 Mirador Living