Big Sky Care Center

    2475 Winne Ave, Helena, MT 59601
    • Assisted Living
    • Memory Care
    • Skilled Nursing
    3.0ยท22 reviews

    Professional, compassionate, clean, engaging care

    I was very pleased with the professional, friendly staff and the high level of medical and palliative care-recovery staff were excellent and the nurses/CNAs felt like family. Activities were engaging thanks to an outstanding activities director, and the facility, entrance, and grounds are clean, updated and beautiful. I'm deeply appreciative of the compassionate, efficient care my loved one received and remain grateful.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.05ยท(22)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      2.8
    • Meals

      1.0
    • Amenities

      2.0
    • Value

      1.0

    Pros

    • Caring, competent frontline staff
    • Weekly organized activity (bingo)
    • Management turnover indicating corrective action

    Cons

    • Inadequate housekeeping and waste-management practices
    • Incontinence-care delays and inconsistent personal-care assistance
    • Weak medication-administration controls
    • Inconsistent staffing and caregiver competency
    • Unreliable meal preparation and food-service quality
    • Leadership instability and limited operational oversight
    • Sparse recreational and engagement programming
    • Allegations of staff substance misuse and conduct concerns

    Summary of reviews

    The reviews describe a facility with persistent operational weaknesses affecting basic resident care and daily living. Key care-quality concerns include inconsistent attention to personal-care needs (including delays in incontinence assistance), missed or forgotten medications, and variable caregiver competence. At the same time, reviewers note that some frontline caregivers demonstrate caring, competent behavior, indicating an uneven distribution of skill and attentiveness across staff.

    Staffing and supervision are recurring themes. Reviewers described fluctuations in staff competency and responsiveness, and there are serious-allegation statements about staff conduct and substance misuse that raise questions about supervision and safety. Management instabilityโ€”documented by recent leadership changes and an administrator replacementโ€”appears to be both a response to problems and a source of transitional disruption. Several comments also express concerns about transparency and accountability in administrative responses to incidents.

    Dining and activities are notable problem areas. Accounts point to inconsistent meal quality and service problems (meals arriving cold or of poor texture), and activity offerings appear limited beyond a weekly bingo program. These factors together suggest that the facilityโ€™s psychosocial and nutritional programming are not meeting expectations for routine resident engagement and mealtime reliability.

    Facility upkeep and environmental services also show recurring issues. Reviewers raise sanitation concerns in resident rooms and common areas, delayed trash removal, and inconsistent housekeeping practices. These operational lapses compound perceptions of poor overall care and hygiene management.

    Taken together, the pattern across reviews indicates significant operational shortcomings spanning clinical oversight, housekeeping, food service, and activity programming, tempered by the presence of some capable caregivers and recent management changes. Prospective residents and families should seek current, on-site verification of corrective actions, review up-to-date inspection or enforcement records, and ask management for specific plans and timelines addressing medication safety, staffing stability, housekeeping schedules, and activity programming.

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    Medicare Ratings

    1ยท/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Big Sky Care Center

    Big Sky Care Center is located at 2475 Winne Ave, Helena, MT, 59601.

    About Big Sky Care Center

    Big Sky Care Center, also called Big Sky Healthcare Community, sits at 2475 Winne Ave in Helena, Montana, and serves older adults who need skilled nursing, long-term care, assisted living, and memory care help, and sometimes folks call it a nursing home, but it offers a lot of things you might not always expect with a place like this, and people find private rooms with their own bathrooms, plus comforts like cable TV, a kitchenette, air conditioning, telephones, and Wi-Fi, so you don't feel boxed in, and if you move in you're guaranteed 24-hour supervision along with 12-16 hour nursing, which means there's always help nearby for bathing, dressing, taking medicine, or even getting to places if you don't walk well, and you get extra services like therapy (physical, occupational, and speech), help for more serious medical needs including diabetic, non-ambulatory, high acuity and incontinence care as well as memory care for Alzheimer's.

    The staff includes registered nurses, licensed practical nurses, and CNAs, and if you look at the numbers, per resident, you get about 0.5 hours of RN, 0.71 LPN, and 2.34 CNA hours a day, which means staff does rotate but you know someone's always on watch, and they keep an eye on important things like daily activities and pressure sores, pain levels, and other health signs, and you don't have to worry about catching the flu or pneumonia because everyone gets offered the vaccines, and for food, you're not stuck with bland or boring meals because they've got restaurant-style dining with allergy and diabetes options and cooks who know what they're doing.

    There's plenty to do with things like a library, movie theater, arts room, fitness area, walking paths, outdoor spaces, gardens, a spa room, and a business room, so you can be as busy as you want or just relax, and you find regular programs and activities both on-site and off that help folks stay social, active, and engaged, plus on-site devotional activities, and there are even resident and family councils where people can talk about ways to improve things or bring up worries, showing folks' voices won't get lost.

    The building stays fully sprinklered for fire safety, and there's a solid emergency alert system, so you're not left in the lurch, and there's transportation and parking for residents who still get out and about. Staff can help with laundry, housekeeping, and even moving in, and if you need help with family planning and birth control, they also run clinics for that. The center doesn't take in new residents right now, but it's got room for 108 people, and it runs at around half full with 61 residents at this time, and as of June 2025, 36 certified beds are available. It's a for-profit community owned by a limited liability company, and it's not inside a hospital or part of a CCRC, but it does participate in Medicare and Medicaid.

    You'll see regular health inspections, nurse staffing reviews, resident assessments, and quality checks, including RN-only evaluations, and while there've been some deficiencies, mostly in areas like resident rights, pharmacy, quality of care, and administration, these haven't caused much harm, which is worth knowing. The community's got a good stretch of years in Helena, with a history of offering both nursing and assisted living care, plus respite care for short-term stays, advice for families, and support for planning future moves. There's a friendly atmosphere, experienced caregivers, and a focus on making people comfortable and safe, even if it's not perfect, and people seem to keep steady roots here.

    People often ask...

    Big Sky Care Center offers assisted living, memory care, and skilled nursing.

    The full address for this community is 2475 Winne Ave, Helena, MT 59601.

    No, Big Sky Care Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Big Sky Care Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Big Sky Care Center directly. There is no cost for this service. We are compensated by the community you select.

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