Overall sentiment for Highland Village of Elko is mixed and polarized: several reviewers praise the facility’s new, clean, modern environment and highlight caring staff and strong management, while others report serious care and safety problems. The facility’s physical plant is repeatedly described as brand-new, modern, and neat with two dining areas and adequate assisted-living space. Many reviewers note that meals are good and that the community serves three meals daily and offers transportation to a store. There is an activities calendar and programming, and some reviewers explicitly call out professional roles (nurses, doctors, cooks, activities directors, volunteers) and say the staff and managers are excellent or amazing. A number of reviewers recommend the community for individuals who need modest assistance but want to retain a degree of independence.
However, a substantial and serious set of negative reports undermines the positive descriptions. Multiple reviewers describe inconsistent staff performance: while some staff are described as friendly, thoughtful, and caring, others are said to lack personality, be inexperienced, or show poor communication. Several reviews emphasize that there are no CNAs on staff, and others say staff need more training. More alarmingly, there are concrete clinical and safety complaints: reports of bed sores, inadequate cleaning prior to catheterization, catheter-related issues that led to hospitalization, recurrent UTIs, and an account of a fall incident where staff were unresponsive and the phone went unanswered. Reviewers also reported the pull-cord emergency system being unsafe or poorly maintained. These clinical and emergency-response problems represent the most significant red flags in the reviews and point to lapses in basic resident care and safety oversight.
Patterns in the feedback show stark inconsistency from one reviewer to another. Several people describe the manager and some employees as exemplary and say the place is 'amazing' or 'very good', while others describe their experience as 'horrible', 'not recommended', or report 'poor treatment' and 'disrespect' toward residents and families. Some reviewers express a perception that profit motives influence care decisions ("dollar signs") and describe limited options or restricted family visits. Meal service is generally praised but there are specific complaints that special dietary needs have not been accommodated. Room size is noted as smaller than in some competing communities, and the facility’s view and high-altitude location are mentioned as minor drawbacks for some prospective residents.
Taken together, the reviews suggest Highland Village of Elko is a new, attractive facility with many operational strengths (cleanliness, modern spaces, dining areas, transportation, activities, and some highly praised staff and management). At the same time, multiple independent accounts raise serious concerns about clinical care, emergency responsiveness, staff training/experience, and consistent communication. These issues are not isolated petty complaints but include medical complications and safety failures reported by reviewers.
For anyone considering Highland Village of Elko, the mixed profile in these reviews means due diligence is important. Prospective residents and families should verify clinical staffing and qualifications (including CNA availability), ask for details about emergency response procedures and maintenance of safety systems (pull cords, alarms, phones), inquire about policies for family visitation and dietary accommodations, and request recent inspection reports or incident records. Visiting during a mealtime and an activity period, speaking with multiple staff members (including management), and asking for references from current families could help clarify whether the facility’s strong points are consistently realized and whether the serious care and safety concerns reported by some reviewers have been addressed.
