Overall sentiment across the provided reviews for Sana Assisted Living is highly polarized, with a substantial number of strongly positive comments about the facility’s cleanliness, atmosphere, food, and many staff members, juxtaposed against several serious negative allegations concerning care quality, safety, and management practices. Multiple reviewers repeatedly praise the community as very clean, home-like, and comfortable; they highlight home-style, high-quality meals, a pleasant dining atmosphere, and describe many staff members as friendly, warm-hearted, patient, and caring. These positive comments frequently characterize the facility as a welcoming, supportive long-term care environment where residents feel well taken care of and families express gratitude.
Contrasting sharply with those positive accounts, a set of concerning negative reports appear across the summaries. These include severe allegations of staff theft, package withholding or mishandling, and refusal to accept deliveries. Reviewers also describe episodes of verbal mistreatment (yelling, belittling), and claim inadequate direct care: diaper changes reportedly occurring only once per day or not on weekends, skipped meals or only snacks provided to some residents, long medication delays, and instances where residents were fed foods to which they are allergic. There are claims that there is no actual medical staff on site at times and descriptions of unsafe handling such as problematic hoisting or transfers. Collectively these complaints suggest potential lapses in daily care routines, medication management, and resident safety for some individuals.
Management and administrative concerns form another recurring theme. Some reviewers praise management and label staff/administration as wonderful, but other reviews directly criticize management behavior and policies — including a specific complaint naming an administrator (Kristi) as defensive and in need of replacement. Additional administrative complaints include allegations of being overcharged, characterization of operators as 'money-hungry,' and restrictions on family contact (for example, not being allowed to speak to a resident during holidays). Transportation services are described as unreliable in some reviews, and there are at least one or more claims of residents or families having money or stimuluses partially withheld or even claims of robbery. These administrative concerns, especially where they overlap with allegations of theft and withholding of packages, raise red-flag issues that warrant further investigation.
A clear pattern is the inconsistency of experiences: many reviewers report excellent, attentive care and a homelike clean facility, while others report serious neglect and mistreatment. This polarization may indicate variability in staff performance or uneven enforcement of policies, or it could reflect differences between shifts, unit assignments, or isolated incidents vs. routine practice. Because the negative reports include allegations that could directly impact resident safety (theft, neglect, medication delays, feeding allergens, poor hygiene, unsafe transfers), they should be taken seriously even if they are not uniformly reported.
For anyone evaluating Sana Assisted Living, the reviews suggest several practical next steps: conduct an in-person tour during different times of day and on a weekend; request staffing rosters and ask about licensed nursing coverage and medication administration protocols; ask for the facility’s incident/complaint logs and any recent inspection or citation history; speak directly with multiple families of current residents and, if possible, observe mealtimes and care routines; and clarify policies on packages, family visitation, and billing. Balancing the frequent positive remarks about cleanliness, food quality, and many caring staff members with the serious negative allegations is essential. The positive comments indicate the facility can and does provide a warm, clean, and supportive environment for many residents, but the recurring, specific negative allegations highlight risks that deserve verification before making a placement decision.
