Amy's Eden Senior Care - Assisted living homes for 2 and in home care services

    800 S Meadows Pkwy Suite 500, Reno, NV, 89521
    4.4 · 18 reviews
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Warm care but serious concerns

    I loved the beautiful, homey setting, family-like atmosphere, great activities and several truly caring staff (Julia Shepherd and Charlie were especially helpful) who made my loved one comfortable and felt like authentic, around-the-clock support. Sadly, serious problems eroded our trust: poor communication, phones not working, billing errors (a late fee was charged then refunded), staff ignoring concerns, failure to honor medical POA, and what I believe was neglect - my mom stopped eating and was deprived of liquids - so I filed a police report, APS was contacted, and an internal investigation followed. I'm grateful for compassionate caregivers who exceeded expectations, but unresolved allegations, staff turnover and lack of transparency mean I can't fully recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.39 · 18 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.3
    • Meals

      4.4
    • Amenities

      4.4
    • Value

      1.0

    Location

    Map showing location of Amy's Eden Senior Care - Assisted living homes for 2 and in home care services

    About Amy's Eden Senior Care - Assisted living homes for 2 and in home care services

    Amy's Eden Senior Care runs assisted living homes for only two residents each, which helps make a cozy setting where seniors can feel at home with more personal care. The homes come in both studio and one-bedroom sizes, with rooms big enough to move around easily, and the building layouts make things more comfortable and accessible, even with two stories or sometimes single-story layouts, and there are private bedrooms that residents can decorate how they want. There's a big focus on making sure seniors live with dignity, so the care team offers help with daily tasks, companionship, medication reminders, and light housework both in their homes and out in the community, plus there's always staff available around the clock for safety and support. The company also gives in-home care for seniors who want to stay in their own place, sending trained caregivers to help with regular routines and personal needs, and they organize transportation for doctor visits or errands to make things easier for residents. Meals are prepared by chefs, and there are different places to sit down for dining, so older adults can have nutritious food in a setting that feels like a real home.

    Residents get access to a few nicer touches-a yard for sitting outside, rose gardens, special fire pit areas for relaxing, an on-site salon and barber, fitness and recreation activities, and even a small movie theater for watching films together-plus regular group activities that make it easier for people to stay social or just have a comfortable place to spend time reading or watching TV. Amy's Eden Senior Care pays particular attention to seniors with dementia and Alzheimer's, with its "Bridge to Rediscovery" Montessori-based memory care program that offers hands-on experience and activities geared especially toward memory retention, using seasoned memory care specialists who look after each person's individual needs, including sensory activities and reminiscence therapies.

    For seniors who want more independence or who only need a little help, there are independent living services with less hands-on care, but still offering support when needed, and for those who need more assistance, the assisted living services provide help with hygiene, grooming, and medication. The company manages homes as well as in-home care, so they're familiar with things like deposits, room inspections, and handling disputes that come up after a move-out or the passing of a resident, with some policies about nonrefundable fees for cleaning or damages, and sometimes delays on returns, which has caused disputes in the past according to complaints, but they are a BBB Accredited Business with an A+ rating and have set business hours during the week. The company, first established in 2013 and owned by Ms. Deena Hocker, operates as Amy's Eden Senior Care, LLC, with locations in Nevada and Missouri, and the staff aims to bring trustworthy, compassionate, and personalized care, whether in a small two-person assisted living home or through home care visits for seniors who still want to age where they feel most comfortable.

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