Overall sentiment in the reviews for Evergreen Residence is mixed and polarized: several reviewers praise the staff, home-like environment, cleanliness, and affordability, while other reviewers allege serious management, safety, and ethical problems. Positive comments emphasize attentive, caring caregivers, a small-facility atmosphere with 24/7 staff presence, and hands-on owner involvement. Multiple reviewers described large, adequately furnished rooms, an outdoor patio, the ability to personalize and rearrange rooms, and daily baths or routine personal care that made family members comfortable. The facility is noted as being close to some families and as offering pricing that can be attractive when waivers are applied, producing a perception of good value for money for some residents and families.
Care quality perceptions diverge sharply. On the positive side, several summaries highlight friendly, caring staff and attentive caregivers who provide regular assistance and personal care. Mealtime experiences were described favorably by some ("mom loves the meals", "meals looked good"), and simple recreational options such as puzzles, games, TV, and piano are present. However, other reviewers raised very serious concerns about resident safety and management practices. Reports include alleged improper bed transfers that led to injuries (hip fractures), claims that staff were coached to mislead families, that information was withheld, and that record keeping is poor or nonexistent. One reviewer gave a very strong warning to avoid the facility, and another described alleged attempts to keep a patient sedated and confined to bed. These are significant red flags relating to both clinical care and ethical treatment of residents.
Facility and daily life details are fairly consistent across reviews: Evergreen Residence is described as a small, older home with minor upkeep needs that is nonetheless kept clean. Bedrooms are generally called adequate and furnished, with at least one reviewer noting a large room and the ability to rearrange it. The small scale contributes to a home-like feel and closer staff-resident interaction, but reviewers also noted limitations: activities are limited and staff can be busy, which reduces engagement opportunities. Nutrition is a mixed point — while some residents reportedly enjoy meals, at least one comment suggested nutrition could be improved.
Management, communication, and safety concerns form the most important pattern to note. Multiple summaries cite disorganization, lack of record keeping, poor communication and updates to families, and allegations that staff were instructed to mislead or withhold information. There are also specific allegations of theft of personal equipment and keepsakes (oxygen concentrator, wheelchair, keepsake), and concerns about relocations during the COVID period. These issues—administrative disorganization, inadequate documentation, communication breakdowns, and claims of theft or physical harm—are serious and appear in multiple negative summaries.
In synthesis, Evergreen Residence presents as a small, affordable, home-like facility with caring staff and basic, clean accommodations valued by some families. At the same time, the negative reports describe potentially severe lapses in management, documentation, safety, and ethical conduct. Because of the starkly conflicting feedback—ranging from satisfied family members praising staff and meals to allegations of injury, sedation, theft, and deliberate misinformation—prospective residents and families should exercise caution. Specific follow-up actions would include visiting in person during different times of day, asking for incident and medication records, requesting references from current families, clarifying theft and security policies, verifying staffing levels and training, and observing staff-resident interactions before making a placement decision.
