Pricing ranges from
    $5,912 – 7,094/month

    The Watermark at Brooklyn Heights

    21 Clark St, Brooklyn, NY 11201
    • Independent Living
    • Assisted Living
    • Memory Care

    Upscale caring Brooklyn Heights community

    I live here and I'm very pleased - the staff are consistently kind, professional and go above and beyond (Colleen and Kellie especially). The beautifully renovated Brooklyn Heights building is spotless and airy with a rooftop terrace and Manhattan views, roomy one-bed apartments, and top amenities: pool, gym, spa, theater, art studio, physical therapy and a full activities calendar. Dining and service are excellent, care options are comprehensive (independent, assisted, memory), and the community feels warm and engaged. It's upscale and pricey, but high quality - definitely worth a visit.

    Current/former resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    4.77·(194)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.7
    • Meals

      4.3
    • Amenities

      4.7
    • Value

      1.8

    Pros

    • Welcoming and attentive front-desk and concierge staff
    • Compassionate and knowledgeable nursing and care teams
    • Extensive on-site amenities (pool, gym, salons, theater, art studios)
    • Rooftop terrace with Manhattan skyline and bridge views
    • Robust activities and cultural programming (concerts, outings, clubs)
    • Multiple restaurant-style dining venues and bars
    • Well-maintained, renovated historic architecture and interiors
    • 24-hour resident assistance and support services
    • On-site rehabilitation and wellness services (physical therapy, water aerobics)
    • Strong resident-relations and event-hosting capabilities
    • Pet-friendly environment
    • Clean, spacious common areas and tasteful décor
    • Active arts programming and gallery/exhibition space

    Cons

    • Inconsistent culinary quality across meal services
    • Variability in clinical coordination and wellness communication
    • Inconsistent emergency-response and mobility-assistance practices
    • Staffing shortages and turnover affecting responsiveness
    • Medication-management control gaps
    • Sanitation and pest-control concerns in some resident rooms or areas
    • High cost relative to perceived value
    • Training gaps for certain caregiver tasks (e.g., transfers and wheelchair support)

    Summary of reviews

    The Watermark at Brooklyn Heights is consistently described as a high-end, well-appointed senior residence that combines renovated historic architecture with modern, hotel-style amenities. Its rooftop terrace, often singled out for Manhattan skyline and bridge views, and an extensive offering of on-site spaces—indoor pool, fitness center, salons, theater, art studios, gallery and multiple dining venues—are central strengths. Reviewers emphasize a bright, tasteful interior and a range of public spaces that support socializing, the arts and frequent cultural outings.

    Staff and care are prominent themes. Many accounts highlight welcoming front-desk and concierge personnel and compassionate nursing and caregiver teams; families praised individualized attention, 24-hour assistance, and particular staff members and activities directors for creating a warm, home-like atmosphere. At the same time, reviewers point to operational weaknesses that can affect care experience: staffing levels appear uneven at times, leadership and families have noted turnover, and there are examples of slower care-coordination and wellness-office communication. Mobility-assistance and emergency-response practices were described as inconsistent in multiple accounts, and some reviewers raised concerns about medication-management controls. These patterns suggest the facility’s clinical and operational reliability may vary by shift or unit.

    Dining and hospitality are mixed. The property supports multiple restaurant-style venues and there are numerous enthusiastic references to excellent servers and special events. Several reviewers praised specific chefs and noted improvements under new culinary leadership; conversely, others described meals as unimpressive or uneven, indicating variable culinary quality across services. The community is clearly structured to host private events and celebrations successfully, with staff often cited for attentive, personalized service.

    Programming and resident life are clear strengths: an active calendar of concerts, lectures, outings (e.g., Lincoln Center, museums, botanical gardens), arts programming, clubs and fitness classes fosters engagement and a sense of community. The availability of on-site rehabilitation, physical therapy and water-aerobics supports residents with varying care needs, and the property houses independent, assisted and memory-care levels, providing a unified campus option for aging in place.

    Notable patterns for prospective residents and families: while the Watermark delivers upscale amenities, a strong social culture and many examples of attentive care, there are recurring operational areas to probe during a visit—culinary consistency, staffing stability and training, medication-management protocols, and emergency-response procedures (including mobility-assistance and alarm response). There are also isolated sanitation and pest-control concerns mentioned; these should be clarified during a tour. Cost is described as high; families should weigh the price against the level and consistency of clinical services they require.

    Practical suggestions when evaluating this community: schedule a meal service tasting, meet with the wellness and nursing leadership to review staffing ratios and medication/incident protocols, observe mealtime and activity periods, visit the rooftop and event spaces, and ask about recent turnover and ongoing training initiatives. Doing so will help align expectations around hospitality and lifestyle strengths with the facility’s operational realities for clinical care and responsiveness.

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    Location

    Map showing location of The Watermark at Brooklyn Heights

    The Watermark at Brooklyn Heights is located at 21 Clark St, Brooklyn, NY, 11201.

    About The Watermark at Brooklyn Heights

    The Watermark at Brooklyn Heights stands in a historic landmark building with Venetian-style towers, arched windows, and terracotta ornaments, right in the heart of Brooklyn Heights, where you can look out and see the Brooklyn Bridge, Manhattan skyline, and New York Harbor from large mahogany-trimmed windows or even your own private balcony. The community offers 275 residences, with 145 for independent living, 88 for assisted living, and 42 for memory care, all wrapped up in thoughtful features like open floor plans, designer kitchens or kitchenettes, and ADA-compliant bathrooms with zero-threshold showers and non-slip tiles. Some units have two bedrooms and two bathrooms, and rental listings show sizes, prices, and floor plans, with apartments like Apt. 1305 and Apt. 1307 at an average of $221 per square foot, and there are 78 different floor plans for independent living alone, so you get a lot of options.

    Inside, you find private or semi-private suites, common living and dining rooms, and services across the board: independent living, assisted living, memory care, short-term stays, and turn-key apartments to move into easily. The memory care area uses the Prema Memory Support program and Naya caregivers, who have special certification. For well-being, there's a modern gym, a wellness suite with the Bryte Balance Smart Bed, and a fitness center, while the lobby has a piano, a wine bar, a concierge desk, and a French bistro sits right next to the front. The community keeps things interesting with local and international art shows in its own gallery, activities and classes from Watermark University, and a range of events, plus there are policies to make sure everyone feels welcome without discrimination.

    The dining experience happens in a big, double-height room with oversized windows, and the mezzanine above holds the art gallery, mail room, and connects to common lounges. Outdoor spaces include private, safe courtyards. Residents get personalized care from trained staff available at all hours, and there are on-site amenities like a hair salon and spa. Floorplans and photos are available for the apartments, and there are tours to help decide. Altogether, The Watermark at Brooklyn Heights tries to bring together comfortable living arrangements, a strong sense of community, and care options for different needs, while also offering all the views and conveniences of living in the city.

    About Watermark Retirement

    The Watermark at Brooklyn Heights is managed by Watermark Retirement.

    Watermark Retirement Communities is a premier senior living operator managing over 70 communities across 21 states with approximately 5,800 associates, ranked as the nation's 9th-leading senior housing operator by the American Seniors Housing Association. Founded in 1985 by David Freshwater and David Barnes as The Fountains in Tucson, Arizona, the company pioneered wellness-based senior living in collaboration with the University of Arizona Center on Aging before rebranding as Watermark in 2006. Headquartered in Tucson, Watermark became a wholly-owned subsidiary of Singapore-based Keppel Corporation in March 2024, following Keppel's initial 50% acquisition in 2019, with Paul Boethel succeeding the founders as CEO while Freshwater continues as Chairman Emeritus.

    The company's signature Watermark University is an award-winning intergenerational learning program where residents, associates, family members, and local experts—including museum curators, university professors, and world-renowned doctors—teach dozens of classes ranging from watercolor painting and ballroom dancing to language learning and sculpture workshops. Named among Fortune's Top 25 Best Workplaces for Aging Services™ by the Great Place to Work® Institute, Watermark provides comprehensive training through programs like GO (General Orientation) Ripples, Leadership by Design workshops, and specialized sales systems focused on understanding buyer motivations and customer service excellence.

    Watermark's innovative Prema Memory Support℠ program features Naya caregivers—named after the Sanskrit word for "guide" or "person of wisdom"—who are Certified Dementia Practitioners trained through the National Council of Certified Dementia Practitioners. The Thrive Memory Care experience includes secure courtyards, multi-sensory environments with fresh flowers, music therapy, and sensory gardens. Their groundbreaking Thrive Dining (Gourmet Bites) program transforms nutritious meals into attractive, bite-sized portions that residents can enjoy independently without utensils. The Dementia Awareness Experience uses virtual simulations including impairment gloves and vision-loss glasses to help associates develop deeper empathy and understanding.

    The company leads the industry in technology innovation with EngageVR, a virtual reality program using Oculus Quest headsets that enables residents to travel virtually to the pyramids of Egypt, swim with whales, or reconnect with veterans from their battalions in virtual living rooms. The 360Well wellness program integrates four key circles—mind, body, spirit, and community—to promote holistic health and independence. Through partnerships with the University of Arizona's Evelyn F. McKnight Brain Institute and Curana Health for value-based care delivery in Florida, Texas, and Pennsylvania, Watermark continues advancing senior care research and innovation.

    Following a "shrinking to grow" strategy under new leadership, Watermark focuses on operating premium communities while maintaining its founding philosophy that they are "a wellness company that happens to provide housing and services for seniors," committed to creating experiences where residents truly feel at home with purpose, possibility, and joy.

    People often ask...

    The Watermark at Brooklyn Heights offers competitive pricing, with rates starting at a cost of $5,912 per month.

    The Watermark at Brooklyn Heights offers independent living, assisted living, and memory care.

    There are 36 photos of The Watermark at Brooklyn Heights on Mirador.

    Yes, The Watermark at Brooklyn Heights allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 21 Clark St, Brooklyn, NY 11201.

    No, The Watermark at Brooklyn Heights does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In New York, the State Department of Health licenses adult care facilities and assisted living programs, posting relicensure surveys, complaint investigations, and inspections.

    License number14759
    Facility typeEnriched Housing Program
    Capacity256 residents
    LicenseeBrooklyn Operating Company, LLC
    EffectiveDecember 3rd, 2020
    Special certificationALR 256, EALR 100, SNALR 52
    View the official license record

    Inspection Reports

    2

    Reports

    16

    Citations

    1

    Complaints

    1

    Years

    28 Feb 2025Complaint
    Investigated a complaint and identified deficiencies in multiple areas.
    • 402.4(b)(1)General requirements
    • 488.7 (d) (1)(i-iii)Resident services
    • 488.7 (d) (3)Resident services
    • 488.7 (d) (6)Resident services
    • 488.8 (b) (4)Food service
    • 488.9 (f)Personnel
    • 488.10 (c) (1)Records and reports
    • 488.11 (c)Environmental standards
    • 488.11 (d) (1)Environmental standards
    • 488.11 (g) (2)Environmental standards
    • 488.11 (g) (6)Environmental standards
    • 488.12 (c)(1-10)Disaster and emergency procedures
    • 488.12 (h)Disaster and emergency procedures
    • 488.12 (i)Disaster and emergency procedures
    • 1001.10 (l) (2)Medication management.
    28 Jan 2025Inspection
    Identified a deficiency related to records and reports.
    • 485.11 (b)Records and reports

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Watermark at Brooklyn Heights. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Watermark at Brooklyn Heights directly. There is no cost for this service. We are compensated by the community you select.

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