The Reserve at Mills Farm

    1000 Mills Chase Loop, Apex, NC, 27523
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Beautiful amenities, unreliable care, expensive

    I toured this beautiful, very clean, fairly new community with resort-like amenities (movie theater, salon, gardens), well-furnished apartments, and many warm, caring staff who made visits pleasant. But it's expensive (~$8K+/mo) and struggles with high turnover/overworked staff, spotty communication, frequent alarms and late-night construction, declining housekeeping/laundry, inconsistent dining, and troubling lapses reported in memory-care safety. Good if you want amenities and atmosphere; not my choice if you need reliable, high-quality daily care.

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    Amenities

    4.43 · 151 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.9
    • Meals

      3.3
    • Amenities

      4.5
    • Value

      2.4

    Location

    Map showing location of The Reserve at Mills Farm

    About The Reserve at Mills Farm

    The Reserve at Mills Farm is a senior living community that offers independent living, assisted living, and memory care, all under one roof, which makes things convenient for folks who need different levels of care as time goes on. The community belongs to Navion Senior Living, a group with decades of experience in North Carolina, and the staff have been described as helpful and friendly, which is good to know. They've got quite a mix of apartments-studio, one-bedroom, two-bedroom, some with full kitchens, walk-in showers, stainless steel appliances, designer finishes like granite countertops, and even private patios or balconies, so there's a range of options if you want your own space. They take pets, cats and dogs, and there are outdoor areas, including bocce courts, a putting green, a back courtyard, and places to sit or socialize. There's also a workout gym, a state-of-the-art rehabilitation and fitness center, a spa, beauty salon, arts and crafts room, theatre, game room with billiards, TV and movie room, library, sunroom, lounge, and specific areas like a gourmet café bistro and a private dining room for special gatherings, so boredom isn't likely an issue.

    Meals get served restaurant-style in an elegant dining room, with dinner included in the main fee but breakfast and lunch in a smaller, separate area, and the food is made by professional chefs with seasonal menus planned by dietitians who can do gluten-free or low-sodium meals if needed. Folks often sit with the same three people for meals because there's assigned seating and set dining times, and people have said the dining room can get chilly and sometimes the food isn't piping hot, so that's something to keep in mind, but the staff do try to cover guest meals and room service as options. There are 98 independent living apartments, 30 assisted living residences, and 24 memory care residences, so it's got space for a good number of people, with a wireless emergency response system in each apartment and things like incontinence care, medication management, diabetic care, and ambulatory care available 24 hours a day.

    Activities are a big part of life here, with a full-time social director planning daily wellness programs, stretching classes, art classes, card clubs, outings to restaurants, live music, wine tastings, cooking classes, educational speakers, devotional activities and religious services (including Catholic services on-site and off-site), and even happy hours. There's a focus on residents staying connected, active, and engaged, whether that's through their special "Pathways to Discovery" program for memory care or day trips for independent and assisted living folks. Staff works closely with residents and their families to make personal care plans that can change if needs change. Residents get weekly housekeeping, laundry, in-house maintenance, and most utilities-like electricity, water, and Wi-Fi-are included, so there aren't a lot of extra charges. The Reserve at Mills Farm does things in its own way, sometimes trying out new ideas and technology to help residents live well, but mostly it offers a steady, friendly place with plenty to do and help available if you need it, in a setting that tries to feel home-like and welcoming.

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