Overall sentiment in these reviews is highly mixed, displaying a strong polarization between very positive personal experiences and serious negative allegations. Many reviewers repeatedly praise front-line staff — CNAs, nurses, and therapists — as caring, patient, and professional. Excellent physical, occupational, and speech therapy is a consistent positive theme: multiple reviewers attribute good recovery outcomes and early discharges to the rehab team. The facility’s social offerings and atmosphere also receive frequent commendation: bingo, movies, music acts, one-on-one activities, reading material, and a faith-based/prayerful, family-oriented environment are regularly noted. Cleanliness and hospitality are commonly reported: fresh linens, clean rooms, supportive reception staff, and private rooms with mountain views and responsive alarm systems appear in many favorable accounts. Several reviewers also note good collaboration with outside providers (e.g., Amorem) and at least one report of no state survey deficiencies.
Contrasting sharply with those positives, numerous reviews raise serious and specific concerns about management, medical safety, and neglect. Several accounts describe alleged medication issues (including a report of a breathing treatment laced with codeine and problems with insulin timing), difficulty obtaining medical records, and even suspected Medicare fraud. A small number of reviews describe severe medical incidents — for example, reports that a trachea was removed or that a patient’s throat closed and they could not swallow — which, if accurate, are grave safety events. Multiple reviewers describe dishonest or uncommunicative administrators, poor higher-level communication, and dining or discharge experiences in which residents were left unclean, with unexplained wounds, or otherwise neglected. These negative reports include strong language (calls to avoid the facility, suggestions to hire an attorney) and allege criminal-level lapses in care in isolated cases.
Understaffing and inconsistent staffing patterns are a persistent operational theme. Numerous reviewers mention being short-handed — particularly on the third (night) shift — and long response times when residents need help after falls or for toileting/feeding. Some reviewers describe staff who try hard despite workload, while others report unresponsive employees and trays left unattended. There is a clear pattern of variability: the same facility is described as "top-notch" by some families and as "neglectful" by others. This suggests that quality may depend heavily on shift, team composition, and specific caregivers on duty. Several reviewers recommended better staff screening, training, and higher staffing levels to reduce these inconsistencies.
Facility condition and dining earn mixed comments. Many reviews praise the facility as clean, orderly, and comfortable (with mentions of renovations planned or underway), and several mention very good meals and accommodated pureed diets. Conversely, some reviewers note repetitive or poor-quality food, lack of nighttime snacks, dirty wheelchairs/walls, lingering odors, and an overall "depressing" atmosphere in certain areas. These observations point to uneven environmental maintenance and dining delivery across time or wings.
Management and communication are recurring concerns. While some reviewers commend an open-door management style and a director who is available and accommodating, others describe dishonest administration, poor follow-up, false accusations (for example, alleged false mental-health claims), and difficulty getting medical records or answers. The coexistence of positive and negative management experiences again highlights inconsistency: some families felt well-informed and supported, while others encountered obstructive or untrustworthy behavior.
Recommendations for prospective residents and families: visit multiple times and at different dayparts (including evenings/nights) to gauge staffing and responsiveness; ask specific questions about medication administration and error-reporting procedures; verify how the facility handles medical record requests and billing; review state inspection records and incident history; inquire about staffing levels on third shift and contingency plans for fall response; and speak directly with therapists and dietary staff about rehabilitation goals and special-diet accommodations. The facility demonstrates clear strengths in therapy, many day-to-day caregiving staff, and a robust activities program, but the documented serious allegations and reported variability in care quality mean families should perform careful, shift-inclusive due diligence before making placement decisions.
