Pricing ranges from
    $2,800 – 3,640/month

    Sunrise on Providence

    5114 Providence Rd, Charlotte, NC, 28226
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Homey staff but inconsistent care

    I placed a parent at Sunrise on Providence and liked the homey atmosphere, friendly/attentive staff (Beatrice and several CNAs stood out), clean common areas, active programming and a thorough tour. Staff often went above and beyond - maintenance even played guitar and the driver took residents to lunch - and the memory-care/therapy teams get high marks. That said, care was inconsistent at times: high turnover, poor pandemic response/COVID outbreaks, long waits for help, occasional hygiene and housekeeping lapses, and belongings mishandled were all reported. Dining is uneven and dietary needs weren't always accommodated. It's expensive and parking is limited, with some families warning about extra or forgotten charges. I would recommend with caveats - verify current staffing, meal accommodations, cleanliness and final costs before committing.

    Pricing

    $2,800+/moSemi-privateAssisted Living
    $3,640+/moStudioAssisted Living
    $3,360+/moSuiteAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Organic food and ingredients
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.09 · 155 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.0
    • Meals

      3.6
    • Amenities

      3.8
    • Value

      2.3

    Location

    Map showing location of Sunrise on Providence

    About Sunrise on Providence

    Sunrise on Providence sits near the Arboretum Shopping Center and uptown Charlotte, so people can get out to museums, shopping, and restaurants if they're wanting to. The community's in a large, elegant Victorian-style mansion, and it has beautiful lake views out back, along with cozy living rooms, quiet lounges, and friendly staff who help folks feel at home. There's a safe, gated area, and spaces like the grand foyer with a big staircase, a bistro with a refreshment bar and popcorn machine, and a sunroom with wicker chairs, all of which give the place a lived-in, homelike feeling. For getting outdoors, there's gardens, porches with rocking chairs and ferns, a courtyard with lush landscaping and a pergola, and safe enclosed areas for memory care folks to walk around in.

    Sunrise on Providence covers many types of care, including independent living, assisted living, skilled nursing, memory care, and continuing care retirement options. Seniors who need some help with daily living, like bathing, dressing, moving around, or taking medicine, can get that support thanks to staff who're available around the clock, including a nurse on staff part-time and nurses and doctors on call. There's help for those recovering from surgeries, illnesses, strokes, or pneumonia, and the place does offer hospice care when the time comes, plus they have short-term stays that help caregivers take a break or help folks recover from an injury. They also provide laundry, housekeeping, and regular maintenance, plus a parking lot for those who need it.

    Memory care at Sunrise on Providence focuses on those with Alzheimer's and other dementias, using programs like Reminiscence and Terrace Club to help with memory, routines, and a sense of familiarity. Residents get individualized care plans, special cognitive activities, and a secure area that lets them walk around safely, preventing wandering or getting lost. Shared and private sitting rooms are around for folks to relax, visit, or have quiet time. People stay busy with social, educational, and recreational activities, helping everyone make friends and stay as active or engaged as they're able. There are games, hobbies, devotional services both on and off-site, and organized outings to help break up the day and give folks something to look forward to.

    Dining at Sunrise on Providence feels like going to a restaurant, with an elegant dining room full of natural light and nice tables, and there's private dining rooms for special occasions or family visits. Residents can eat in the communal dining area, have room service if they like, or make simple meals in in-room kitchenettes with sinks, cabinets, and mini-fridges. Meals and snacks are provided throughout the day, so no one has to worry about cooking unless they wish to. The staff makes sure to accommodate special diets when needed.

    People with pets can usually bring them along, and the place has both indoor and outdoor spaces to help everyone-and their animals-feel at home. Safety features like emergency call buttons in bathrooms, rails, and well-lit areas with windows are standard throughout, and the whole environment is laid out to feel welcoming while keeping people secure. For health needs, there are medication reminders, podiatrist visits, therapy services like physical, occupational, and speech therapy, and regular wellness checks. Some suites and bedrooms get lots of natural light and come with comfortable furniture, while common spaces like the lounge, lobby, and sitting areas with armchairs are places where everyone can gather, talk, or just watch TV by the fire.

    The community has been looking after seniors for over 35 years and uses research and experience to keep improving its care. Sunrise on Providence works with families to make moving in or care changes as smooth as they can, aiming for peace of mind and keeping people as independent as possible. The place offers a safe, homelike, and dignified setting where folks can enjoy their days, whether they need nursing, memory support, or just want to be part of a friendly community.

    About Sunrise Senior Living

    Sunrise on Providence is managed by Sunrise Senior Living.

    Sunrise Senior Living is one of the largest senior care operators in North America, managing over 270 communities across the United States and Canada with approximately 22,000 employees. Founded in 1981 by Paul and Terry Klaassen in Oakton, Virginia, Sunrise pioneered the Victorian mansion-style senior living community design, inspired by Dutch senior care models and European hospitality concepts. Headquartered in McLean, Virginia, Sunrise offers a comprehensive continuum of care including independent living, assisted living, memory care, skilled nursing, and hospice coordination.

    The company's signature memory care programs include Terrace Club Neighborhoods for residents with early to moderate memory loss, and Reminiscence Neighborhoods for those with advanced Alzheimer's and dementia. As an Authorized Validation Organization, Sunrise practices the Validation Method—which they call "exquisite listening"—using empathy-based communication techniques to reduce anxiety and improve quality of life for memory care residents. Their Live With Purpose™ programming engages residents through personalized activities aligned with their interests and life experiences.

    Sunrise leverages advanced technology including Sunrise CareConnect, an electronic health record system built on PointClickCare technology that enables real-time documentation, comprehensive health tracking, and remote access for healthcare providers. The Road Home Program offers specialized 30-day transitional care for seniors discharged from hospitals or rehabilitation centers, providing medication management and 24/7 support.

    The company has achieved notable sustainability certifications, with facilities earning WELL Health-Safety Rating, WELL Equity Rating, ENERGY STAR® certifications, and LEED Silver designation. Sunrise communities feature Individualized Service Plans, Designated Care Managers, and welcome pets, with many locations maintaining community cats or dogs. After celebrating 40 years in 2021, Sunrise continues its mission to champion quality of life for all seniors through their resident-centered, holistic approach to senior care.

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