Overall sentiment: The reviews for The Post at Mint Hill are overwhelmingly positive, with a consistent emphasis on a home-like, small-house approach to assisted living. Most reviewers highlight a compassionate, highly attentive staff and a low caregiver-to-resident ratio that enables personalized, family-style care. Multiple families explicitly state that the facility provides peace of mind, individualized attention, and a true sense of community; many reviewers highly recommend the facility and praise the owners for being engaged and approachable.
Care quality and staff: A dominant theme is the quality of caregiving. Reviewers repeatedly describe staff as attentive, kind, professional and willing to go above and beyond. Caregivers are reported to take time to know residents, adapt to routines, and provide compassionate, person-centered care. The activities director receives frequent praise for enrichment programming, holiday events and appropriate, enjoyable activities. Several reviews note specific strengths such as dementia care experience and tailored dietary accommodations. Families often contrast this facility positively with larger or prior placements where care declined.
Facilities and setting: The Post at Mint Hill is described as clean, bright and well maintained. Reviewers appreciate private rooms and family-like common areas, as well as outdoor amenities — yards, porches, courtyards, birds and flowers — that support strolling and social interaction. Many point to a residential feel rather than an institutional one, though a few reviewers mentioned that some interiors or rooms can feel more hospital-like in appearance. The small-house model (often six residents per house) is consistently cited as a feature that contributes to personalized attention and a family atmosphere.
Dining and activities: Dining is another frequently lauded area. Reviewers mention home-cooked, delicious meals served in a welcoming dining room and flexibility around dietary needs. Activities are described as engaging, fun and varied; the activities director is singled out repeatedly for creating meaningful programming and community events. Social interaction among residents is highlighted as a strong point, contributing to residents’ quality of life.
Management, communication and access: Management and ownership receive positive comments for being hands-on, trustworthy and compassionate. Many families describe thorough and prompt communication from staff and administration, including helpful after-hours responsiveness. A number of reviewers explicitly noted easy family access and that management is receptive and informative. These elements contribute to families feeling supported and confident in the care provided.
Safety concerns and inconsistencies: While the majority of feedback is strongly positive, there is a significant negative account that raises safety concerns which should not be overlooked. At least one reviewer reported an instance of alleged staff negligence resulting in an unsupervised resident experiencing a fall, subsequent hospitalization and a pneumonia diagnosis. That reviewer also reported being denied access to surveillance footage by the owner and noted that the facility handbook does not guarantee 24/7 care — creating a discrepancy between families’ expectations and written policy. Other reviewers cautioned about supervision for exit-seeking residents and those using walkers. These reports indicate variability in family experiences of supervision and safety, suggesting that while many families perceive robust oversight, there have been at least isolated failures that merit attention and verification.
Patterns and recommendation: The dominant pattern across reviews is a small, resident-centered facility with strong staff engagement, excellent cleanliness, good food, active programming and welcoming owners. These elements repeatedly lead families to recommend The Post in Mint Hill. However, the presence of a serious safety-related complaint and contradictory notes about 24/7 care and surveillance access introduce an important caveat: prospective residents and families should verify supervision protocols, fall-prevention practices, staffing levels per shift, the facility’s policy on continuous care, and policies governing security camera access. An in-person visit focused on observing staff-resident interactions, asking for staffing ratios per shift, reviewing incident reporting and emergency processes, and speaking to current families would help reconcile the overwhelmingly favorable reviews with the isolated but serious concerns. Overall, the reviews paint The Post at Mint Hill as a highly personal, well-regarded assisted living option with strong strengths in staff quality, atmosphere and programming — with a recommendation to confirm safety and policy details during the tour process.
