Overall sentiment in the collected reviews is mixed but leans toward generally positive impressions of the physical environment, dining, activities, and many frontline caregivers, with several serious complaints concentrated around house managers, staffing practices, and scheduling.
Care quality and direct caregiving receive substantial praise: multiple reviewers describe the staff as attentive, kind, observant, and responsive to both resident and family needs. Several reviewers singled out the owners as compassionate and hands-on, noting that they worked well with families during difficult times and that the facility takes quality care seriously. There are explicit statements that residents receive good care, that staff listen to client and family concerns, and that some homes have low staff turnover and good communication—factors that support continuity and trust.
At the same time, a distinct subset of reviewers raised strong concerns about management and staffing. Complaints focus heavily on house managers: some reviewers called house managers "terrible" and urged hiring new managers. Reports of favoritism, staff appearing nicer only when family members are present, and allegations that staff have been mean to residents when out of camera view are particularly serious. Several reviews describe staff as overburdened, citing low pay, many new employees, and high turnover—conditions that can degrade care consistency and employee morale. These negative reports suggest variability in the resident experience that may depend on the particular house, shift, or timeframe.
Facilities, dining, and activities are consistently praised. Reviewers repeatedly describe the homes as comfortable, welcoming, attractive, and well-decorated. The small six-resident model is highlighted positively—reviewers like the intimate scale, family room off the kitchen, and the sense of a home-like environment. Dining is a notable strength: meals are described as being served on time, the food is rated very good by multiple reviewers, and the dining rooms are called beautiful and home-like. Organized outings, stimulating activities, and a generally happy atmosphere are reported, which supports resident engagement and quality of life.
Communication and scheduling present a mixed picture. Some reviewers state that communication is good and that staff work cooperatively with families; others report poor communication between staff and management, unfulfilled scheduling promises, and care hours or days not being delivered as agreed. These scheduling and management issues are tied in some reviews to understaffing, inexperienced personnel, and administrative mismanagement—problems that can directly affect day-to-day care reliability.
Patterns and implications: the reviews indicate that The Enclave offers many of the desirable attributes families look for—clean, small, well-decorated homes with good food and engaged staff—but there is a nontrivial pattern of management and staffing complaints that introduce risk of inconsistent experiences. Positive reports about owners and some long-tenured staff suggest strengths at the leadership or ownership level, while the sharp criticism of house managers and scheduling problems suggests operational weaknesses in certain homes or periods. The coexistence of reports of both low and high staff turnover points to variability across locations or time.
In summary, prospective residents and families are likely to find a high-quality physical environment, strong dining and activity programming, and caring caregivers in many instances. However, the reviews also flag notable red flags—especially around house managers, staff behavior when not observed, workload and pay issues, and scheduling reliability—that merit direct questions during tours and conversations with management. Verifying current staffing levels, turnover, hiring/training practices, the role and oversight of house managers, and written scheduling guarantees would help families judge whether a particular Enclave home matches their expectations and to identify whether the positive patterns in many reviews hold true for the specific house and time frame they are considering.
