Southpoint Rehabilitation and Healthcare Center

    6000 Fayetteville Rd, Durham, NC, 27713
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Mostly negative, unsafe, understaffed, inconsistent

    I had a mixed but mostly negative experience. The rehab/therapy team and a few nurses/CNAs (Debra, Linda, some therapists) were excellent and helped recovery, and the building is often clean with decent activities - but chronic understaffing, rude/unresponsive staff and management, long call-bell delays, missed or delayed meds, and poor personal care created unsafe situations (bedsores, near-death infection for one resident) that forced us to remove our loved one. Communication, leadership, and food were inconsistent; some staff go above and beyond, but too many do not. I cannot recommend this for long-term care unless serious management and staffing changes occur; short rehab might be okay if you stay very involved.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.17 · 195 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.0
    • Meals

      2.4
    • Amenities

      3.0
    • Value

      1.2

    Pros

    • Strong physical therapy (PT) and occupational therapy (OT) programs
    • Therapists described as knowledgeable, patient, and effective
    • Many compassionate and dedicated CNAs and nursing aides
    • Several nurses and individual staff praised for attentive care
    • Clean and well-maintained common areas reported by many
    • Some rooms are well-equipped and comfortable (AC, private baths, TV, Wi‑Fi)
    • Ambassador/admissions staff and business office often helpful and supportive
    • Active activities program with events, crafts, and social opportunities
    • Outpatient therapy continuity available for some patients
    • Successful rehab outcomes reported (regained mobility, discharged home)
    • Visitor-friendly features (rollaway beds, grocery ordering allowed, dog visits noted)
    • Some managers and administrators responsive and hands-on
    • Housekeeping and kitchen staff praised in multiple reports
    • Short-term rehab experience described as effective by many families
    • Individual staff members repeatedly singled out for exceptional care

    Cons

    • Chronic understaffing and high nurse/CNA ratios
    • Long delays or no response to call bells
    • Inconsistent nursing care; missed or delayed medications
    • Allegations of neglect: bedsores, falls, and rough handling
    • Poor or inconsistent hygiene and bathing care
    • Strong urine/odor problems reported in hallways and rooms
    • Sanitation concerns (mold, stained upholstery, filthy rooms) in many reports
    • Food quality inconsistent, often inedible or carb-heavy, diabetic needs unmet
    • Room-to-room variability: some rooms shabby, small or not wheelchair-accessible
    • Missing personal belongings and laundry errors/theft allegations
    • Poor communication with families and physicians; scheduling failures
    • Perceived management defensiveness, unprofessional DON or leadership in some reports
    • Allegations of unsafe medical management (missed infections, delayed transfers)
    • High cost relative to reported quality (reports of ~ $1,000/day)
    • Admission/discharge pressure and insurance/coverage disputes
    • Inconsistent housekeeping and linen management (soiled garments left)
    • Staff conduct issues (arguing, inattentive chatting, reported abusive behavior)
    • Inaccurate promises or misleading first impressions (appearance vs care)
    • Medication errors and overmedication concerns (specific drugs cited)
    • Frequent reports of chaotic or noisy environment affecting rest
    • Inadequate accessibility for mobility-impaired patients in some rooms
    • Reports of punitive or threatening behavior from staff/management
    • Unreliable physician rounds and delayed specialist care (e.g., MRI delays)
    • Variable quality across shifts (night/weekend staffing failures)
    • Recurrent recommendations to seek alternate facilities from multiple reviewers

    Summary review

    Overall sentiment: Reviews for Southpoint Rehabilitation and Healthcare Center are deeply polarized and show a consistent pattern: the rehabilitation/therapy side (PT/OT) is repeatedly praised and appears to be the facility’s core strength, while nursing, daily care, and operational consistency are frequently criticized. Many families and patients report substantial, measurable therapy-driven improvements (regained mobility, successful discharges home, meaningful functional recovery), with therapy staff often described as expert, encouraging, and results-focused. At the same time, a large and recurring set of complaints centers on staffing shortages, delayed responses, and safety and hygiene failures that materially affect resident well-being.

    Care quality and safety: The most prominent positive thread is the effectiveness of the therapy department—numerous reviewers credit PT/OT teams with rapid and meaningful rehabilitation progress. Conversely, there are numerous and serious reports concerning nursing care and safety: long call-bell response times, delayed or missed medications, rough handling, unattended toileting or bathing needs, bedsores, unexplained cuts/bruises, and multiple falls with head impact. Several reviews describe near‑misses and emergent hospital transfers attributed to delayed recognition or treatment of infections or fevers. These incidents indicate a substantive and recurring risk profile tied to understaffing, poor monitoring, and inconsistent clinical oversight.

    Staffing, culture, and communication: Understaffing is a pervasive theme—reviewers commonly cite high nurse-to-patient ratios, CNAs being overworked, and inadequate coverage on nights/weekends. This staffing pressure is linked to many operational failures: unmade beds, delayed hygiene, unanswered bells, and medication delays. Staff quality is inconsistent by role and shift: many CNAs and therapists are praised as compassionate and skilled, while some nurses and managers are described as indifferent, defensive, or unprofessional. Communication failures appear frequently—families report poor coordination with physicians, missed appointments or diagnostics (e.g., delayed MRIs), abrupt or pressured discharge planning, and difficulty reaching or getting truthful updates from administration. A subset of reviewers alleges bullying, threats, or retaliation from staff or management when concerns are raised.

    Facilities and cleanliness: The facility’s appearance is described as deceptive by several reviewers—outwardly pleasant common areas and a well-kept exterior contrast with reports of shabby patient rooms, worn furniture, carpet smells, mold in showers, and strong urine odors in hallways. Some rooms are noted as comfortable with modern amenities (private bathrooms, AC, TV, Wi‑Fi), but other rooms are criticized as not wheelchair‑accessible, too small, with broken fixtures or carpeting issues. Housekeeping receives both praise and criticism; many reviewers laud frequent cleaning, while many others report filthy rooms, linens left in showers, unwashed hair, and soiled garments left on residents.

    Dining and nutrition: Food quality is another area of mixed feedback. Several reviewers praise dietary staff and good meals, but an equal or larger number describe inedible or cold meals, small portions that led to weight loss, lack of diabetic or special-diet accommodations, and mismatches between posted menus and what is served. Some families brought in outside food regularly to ensure adequate nutrition.

    Administration and management: Management reviews are highly variable. Some families highlight hands-on administrators and social workers who resolve problems and advocate effectively. Others describe the Director of Nursing or other managers as dismissive, defensive, or prioritizing appearance and occupancy over clinical care. Several reviews accuse the facility of being profit-driven, making misleading promises at admission, applying pressure around discharge and insurance timelines, or failing to address complaints. This variation suggests inconsistent leadership performance across time, units, or individual managers.

    Resident experience and activities: The activities program, ambassadors, and admissions staff receive consistent praise for creating a welcoming environment—events, outdoor spaces, and social activities are described as uplifting and beneficial to morale. Multiple reviewers appreciated individual ambassadors and admissions personnel who smoothed transitions and helped with benefits or veteran placement. These social and administrative strengths contrast with the clinical and safety complaints.

    Patterns and notable concerns: Two persistent patterns emerge: 1) therapy services are a dependable bright spot—therapy staff are repeatedly named and thanked for excellent outcomes; 2) day-to-day nursing and safety operations are inconsistent and often deficient, with many reviews describing the same core issues (call bell delays, missed meds, hygiene neglect, falls, and unresponsiveness). Reports of missing personal items, laundry mix-ups, and alleged theft further undermine trust. The frequency and severity of safety-related reports (falls with head impact, delayed infection treatment, bedsores) are particularly concerning and appear repeatedly enough to suggest systemic problems rather than isolated incidents.

    Overall assessment: Southpoint appears to be a facility with strong rehabilitation expertise and many dedicated frontline caregivers (especially therapists and some CNAs), but with systemic weaknesses in staffing, clinical oversight, cleanliness, and management consistency. For families prioritizing aggressive, high-quality PT/OT outcomes, the facility has many success stories. For those prioritizing reliable nursing care, safety, and consistent daily living assistance—especially for higher-acuity patients or those with mobility, cognitive, or complex medical needs—the reviews show substantial risk and uneven performance. Prospective patients and families should ask targeted questions before admission: staffing levels by shift, call-bell response times, specific nursing leadership practices, fall and infection-prevention metrics, how dietary needs are accommodated, and how the facility documents and responds to adverse events. Where possible, arrange a guided tour of the specific unit and room, meet the therapy and nursing leads, and obtain written guarantees about services and discharge/insurance policies. Finally, many reviewers emphasize that outcomes and experiences vary widely by unit, shift, and individual staff—so first‑hand observation and active, ongoing family advocacy are critical if choosing this facility.

    Location

    Map showing location of Southpoint Rehabilitation and Healthcare Center

    About Southpoint Rehabilitation and Healthcare Center

    Southpoint Rehabilitation and Healthcare Center in Durham, North Carolina, sits right next to Southpoint Mall and Interstate 40, so folks can get to it pretty easily, and it's part of Yad Healthcare. This place has room for up to 140 residents in skilled nursing beds, with 68 private rooms that look more like hotel rooms than the usual kind, and they've got cable TV and phones in the rooms too, which some folks like when they're staying for a spell. The staff provides 24-hour nursing care including skilled nursing, long-term care, sub-acute care, and rehabilitation, and you'll find physical therapy, speech therapy, and occupational therapy happening right there. They help people after joint replacements, cardiac problems, strokes, orthopedic injuries, multiple fractures, head or spinal injuries, Parkinson's, respiratory challenges, and arthritis. There are inpatient and outpatient programs and they've got specialized programs like functional testing, functional restoration, and vestibular balance therapy, which help people get back to doing things on their own.

    The therapy team works in-house, and many people say the staff's caring and experienced, making for a comfortable, nurturing spot to recover. They partner with big hospitals like DUKE and UNC and they're a member of the North Carolina Health Care Facilities Association too, which connects them with other providers in the state. Southpoint has nurses, doctors, and therapists trained in rehabilitative care, and they make personalized care plans for each resident with a focus on physical, mental, and social well-being. Staff continues training, and there are education and resources for professional development, plus a 401K, health, vision, and dental benefits, and an enhanced wage scale based on experience. Employees also take part in the daily POPSPROGRAM for appreciation, and there's a nursing no-frills program for flexible work options.

    Inspection records show 39 reported deficiencies, including 2 for infections, and some specific ones noted include the center's past issues with respiratory care, care plan timing, and pharmaceutical services, which were marked as areas to improve. Recent inspection dates include one on April 10, 2025. Nurse hours average 3.46 per resident per day, though the nurse turnover rate's been 78.7%, meaning staff comes and goes more than some places. The place is run for profit by a corporation with Simcha Hyman and Naftali Zanziper listed as affiliates. Southpoint accepts Medicare, managed care, private insurance, has VA contracts for veterans, and admits residents 7 days a week.

    With formal dining rooms, an aim for a welcoming, "Healthy Happy Home" feel, and amenities to support residents, Southpoint sees itself as a community where both staff and residents matter, and annual surveys show folks recommend it for rehab and nursing care. Staff will help coordinate outside dialysis and medical appointments and provide transportation, so folks don't have to worry about getting to their doctors. They offer same-day pay for employees' convenience and work to promote job growth and satisfaction, and their links to Facebook, LinkedIn, and Instagram mean those who want to follow along online, can. Southpoint's a place for people needing short or long stays, with a mix of quality care, helpful programs, and a friendly approach to getting folks back on their feet or settled into a comfortable long-term home.

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