Overall sentiment in the reviews is highly mixed, with strong positives about the physical facility and individual staff members contrasted by serious and recurring operational and safety concerns. Many reviewers praise the appearance: the community is described as newly renovated, attractive, and in many areas very clean and well-maintained. Several families report that rooms are spacious, the environment feels like home rather than institutional, and location is convenient. Multiple reviewers singled out specific staff (including receptionists, maintenance, recreation staff, and certain aides) as friendly, warm, helpful, and going above and beyond. The memory-care director earned praise in some accounts for being knowledgeable and proactive, and a number of short-term/respite stays were reported as successful and recommendable.
However, staffing and care quality emerge as the most frequently cited and serious problems. Numerous reviews report chronic understaffing—especially in memory care—high caregiver turnover, and daily changes in assigned caregivers. This has translated into inconsistent care: delays in responding to call buttons, refusal or inadequate provision of showers, caregivers being inattentive or on their phones, and reports that male residents sometimes receive slower attention. Several reviewers described older or longer-tenured staff as more attentive while newer/younger staff were perceived as disengaged or poorly trained. Families frequently noted that they needed to spend extra time on-site to ensure their loved ones received needed attention.
Safety and training concerns are pronounced. Multiple reviews recount falls, some with severe outcomes including brain bleed and death. Reviewers allege missing safety equipment (no bed rails, no floor padding), unsafe hardwood flooring, and doors or memory-care unit features that raised safety alarms. At least one reviewer claimed the facility refused a refund after a fall-related tragedy. These accounts raise red flags about risk assessment, fall prevention protocols, and follow-up care. In parallel, several people explicitly stated that dementia/memory care was inadequate and that aides appeared undertrained for the resident population they were serving.
Food, activities, and daily living services show a split picture. Some families complimented "home-cooked" quality meals and singled out certain recreation staff as excellent. Others complained bitterly about poor dining experiences, lack of meal choices, and food being left in rooms. Activities were described as limited and oriented to less active residents, with few outings for more mobile residents. Overall, the quality and variety of programming appear inconsistent across stays and units.
Management, admissions, and communication draw mixed reviews as well. Several reviewers praised intake and administrative staff as helpful, and some felt the marketing and tour experience was great. Conversely, there are many reports of a cold or unprofessional admissions/tour process—one reviewer described being greeted after a long wait and toured by a maintenance worker. The reception desk and front-line administrative presence are frequently described as understaffed. Communication gaps include difficulty reaching the director of nursing, slow or absent staff feedback, and unclear or unavailable pricing information. A number of families perceived corporate policies and administrative responses as profit-driven or insufficiently responsive; some managers and head nurses were described as attempting fixes, but the effectiveness of those efforts was uneven.
Patterns across reviews suggest that experiences can vary greatly depending on timing, unit, and individual staff on duty. Many families had positive experiences—safe, clean environment; caring staff; and successful transitions—while others described unacceptable care lapses and serious safety events. If evaluating this community, families should probe staffing levels (especially in memory care), fall-prevention practices, staff training and turnover metrics, nurse-call response times, admissions and grievance procedures, and exact pricing and refund policies. Touring during multiple times of day (including meal times and shift changes), speaking directly with the memory-care nurse and on-duty aides, and asking for recent incident reports or staffing ratios would help gauge whether the stronger positive reports or the more serious negative incidents are representative of current operations.
