The reviews for Greenbrier Of Fairmont present a mixed picture with clear strengths noted by multiple reviewers alongside several serious and recurring concerns. On the positive side, a number of reviews praise the frontline caregiving staff as friendly, very helpful, and communicative. Several reviewers said staff kept families informed and that interactions felt caring, which contributed to an enjoyable experience for some residents. The presence of a memory care unit is specifically noted, and the facility’s location is described as convenient. Activities are highlighted as a positive feature: reviewers report a good activities schedule with outdoor opportunities when weather allows. Dining also receives favorable mention from some reviewers, who said they were pleased with the food. Many reviewers described the facility as pretty clean with a fresh smell, indicating generally acceptable housekeeping in at least some areas.
Counterbalancing these positives are multiple serious negatives and specific incidents that appear in the review set. Safety concerns are explicitly raised, including an allegation that a resident (a mother of a reviewer) died within a month of entry — a grave complaint that a reviewer used to recommend others not to place loved ones at this facility. Several reviews express regret about placement decisions and a desire to remove loved ones. Beyond the single severe allegation, there are repeated reports of unprofessional or rude staff behavior; one reviewer singled out the administrator by name (Susan) as unprofessional. Property and security issues are also raised: theft of resident clothing and reports of a missing TV are both mentioned. Reviewers also noted maintenance needs, suggesting that while cleanliness may be generally acceptable, some upkeep and repair issues remain unresolved. At least one reviewer threatened to involve the State Board of Nursing Homes, indicating a level of dissatisfaction that moved beyond informal complaint.
Taken together, the pattern is one of variance: several reviewers describe positive, even warm experiences with staff, activities, food, and cleanliness, while others report troubling safety, professionalism, and property-security problems. The divergence suggests inconsistent performance across shifts, units, or time periods — some residents and families encounter attentive, communicative care and a pleasant environment, while others experience negligence, rudeness, missing personal items, and in one reported case a rapid decline culminating in death soon after admission. The mention of a family member who works there and a reviewer who said they "love it" reflects that some staff or families are strongly satisfied, which further underscores the variability.
For prospective residents and their families this body of reviews suggests exercising careful due diligence. Important areas to probe during a visit include: the specific memory care program and staffing ratios; incident and turnover history for caregiving and administrative staff; policies and procedures for resident safety, incident reporting, and protection of belongings; maintenance and repair responsiveness; and how the facility communicates with families about health changes. Reviewing recent state inspection and enforcement records could help verify whether the safety and theft complaints reflect isolated incidents or broader, documented problems. In summary, Greenbrier Of Fairmont shows several positive attributes (friendly staff, activities, food, cleanliness reported by some), but the presence of multiple, serious negative reports — particularly regarding safety, professionalism, and security of personal property — warrants caution and specific, targeted questions before making placement decisions.
