Franklin House

    186 One Center Ct, Franklin, NC 28734
    • Assisted Living
    • Memory Care

    Homey safe place friendly staff

    I'm glad I chose this beautiful, homey place close to home - residents are happy and it feels safe and cozy. Staff are friendly and plentiful, very attentive, and they encourage activities and social interaction; there's a lovely courtyard and garden. My shared room has a divider for privacy (bathroom is shared), and I would recommend it.

    Current/former resident
    Jul 2026

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    Reviews

    3.58·(12)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.0
    • Meals

      3.6
    • Amenities

      4.0
    • Value

      3.6

    Pros

    • Convenient location
    • Home-like, cozy atmosphere
    • Attractive, well-maintained grounds and courtyard
    • Ample, friendly staff
    • Attentive, individualized care
    • Privacy partitioning in semi-private rooms
    • Engaging recreational activities with staff encouragement
    • Safe and secure environment
    • Opportunities for social interaction

    Cons

    • Inconsistent staff responsiveness
    • Gaps in family communication and phone follow-up
    • Variability in staff conduct and bedside manner
    • Inconsistent overall care quality
    • Shared bathroom arrangements in semi-private rooms
    • Limited visitation-policy flexibility during infection-control events

    Summary of reviews

    Franklin House presents a mixed picture. Positive descriptions emphasize a convenient location, a well-maintained and attractive building and grounds, and a home-like, cozy atmosphere. The property layout—courtyard and garden areas—along with privacy partitioning in semi-private rooms, is noted as a strength for residents who value a comfortable, secure environment and social access to outdoor spaces.

    Accounts of staffing and care are divided. Many remarks highlight ample, friendly staff and attentive, individualized care; staff encouragement of activities and opportunities for social interaction are described as contributing to resident well-being. At the same time, other accounts raise concerns about inconsistent responsiveness from staff, variability in staff conduct and bedside manner, and uneven care quality. These contrasting impressions suggest variability across shifts, units, or time periods rather than uniformly consistent performance.

    There is limited information about dining quality in the available summaries; reviewers did not provide consistent detail on meals or nutrition. Activities programming is described positively where mentioned: staff-led activities, encouragement to participate, and social engagement opportunities are cited as beneficial for residents.

    Operational and management-related patterns include recurring concerns about family communication. Several comments focus on unanswered phone calls and poor follow-up, indicating gaps in how the facility communicates with relatives. In addition, some families described restrictions on visitation during infection-control events; this points to a need for clearer, more flexible visitation policies and better communication around those policies.

    Facility-level notes: the physical environment and security are generally viewed favorably, but the use of shared bathrooms in semi-private arrangements may be a consideration for prospective residents and families. The combination of very positive and very negative accounts results in a polarized review profile; this pattern suggests variability in experience that prospective families should probe further. When evaluating Franklin House, it would be prudent to observe current staffing levels and interactions, ask for examples of communication protocols with families, review recent inspection or complaint records, and schedule visits at different times to gauge consistency of care and responsiveness.

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    Location

    Map showing location of Franklin House

    Franklin House is located at 186 One Center Ct, Franklin, NC, 28734.

    About Franklin House

    Franklin House gives seniors a place to live where comfort and care matter every day, and folks coming to visit have customer parking out front so family and friends don't have to worry about finding a spot, and the whole community's made to be wheelchair accessible so residents with walkers or wheelchairs can get anywhere they need without a fuss, and you walk in to find cool air conditioning that helps everyone feel a little better in the summer, with private bathrooms in the resident rooms, cable TV, kitchenettes for simple meals or snacks, a telephone, Wi-Fi, and furniture already set up so moving in feels more like settling, not starting over. The facility's easy to move around in and has a lot of common spaces, including a dining area where meals come out restaurant-style, meals prepared by a professional chef who's careful about allergies and special diets, and the dining room's set up to encourage folks to gather and talk, not just eat on their own. There's also an on-site movie theater, an arts room, a space for music programs, and a community activity room, so it's pretty common to hear music or see people heading to a movie night or a group activity, since organized events and resident-run activities fill the schedule most days, and there are walking paths, a garden, and good outdoor common spaces that let folks enjoy some sun or take part in outdoor programs.

    Franklin House offers a range of care, though what type depends on what each person needs, with assisted living for those who want to stay active but could use help getting dressed, transferring, bathing, and handling daily tasks, plus medication management, a 24-hour call system, help with moving in, housekeeping, laundry, and even dry cleaning. They're also set up to handle dementia and memory care, so people with Alzheimer's or other types of memory loss have support in a safe, supervised part of the community, and there are memory care programs that aim to keep folks calm and connected. Respite programs let families get a break if a loved one needs short-term or temporary care, and skilled nursing and 12-16 hour nursing services mean medical needs can be met on-site, even for more complex health situations, with personalized care that tries to fit each resident's unique experience.

    Franklin House works to accept Medicaid funding, and the staff focuses on helping residents lead a purposeful, vibrant life, with a special approach to assisted living and memory care that gets tailored as needs change. There's an emergency alert system for safety, a concierge service for things that come up day to day, balanced meals, help with physical therapy, rehabilitation, and non-drug pain support, and programs that encourage vision health and holistic well-being, including aromatherapy. The staff aims to help every resident feel comfortable, whether that means offering inclusive care options or helping someone find independence through the community's different programs. Franklin House also keeps up with technology, so families can see pictures and take virtual tours to get a feel for the place before coming in.

    About ALG Senior

    Franklin House is managed by ALG Senior.

    ALG Senior, originally founded as Affinity Living Group in 1996 by Charles Trefzger, stands as one of the most significant senior living providers in the United States. Headquartered in Hickory, North Carolina, the company has grown from its humble beginnings to become the tenth largest provider of assisted living nationwide, the seventh largest provider of Alzheimer's and memory care services, and the largest senior housing operator in the southeastern United States. The company operates approximately 58-66 communities throughout the southeastern United States, with a primary geographic concentration in North Carolina, South Carolina, Virginia, Georgia, and Alabama.

    People often ask...

    Franklin House offers assisted living and memory care.

    There are 25 photos of Franklin House on Mirador.

    The full address for this community is 186 One Center Ct, Franklin, NC 28734.

    No, Franklin House does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.

    License number080177
    Facility typeAdult Care Home
    Capacity70 residents
    View the official license record

    Inspection Reports

    26

    Reports

    4

    Type A Citations

    16

    Type B Citations

    16

    Complaints

    10

    Years

    21 May 2025Follow-Up
    Found failures in administering prescribed medications for one resident, including medications being held without orders and poor communication about supply and orders.
    • 10A NCAC 13F .1004(a)Medication Administration
    21 May 2025Follow-Up
    Identified improper medication handling and missing/holds on orders, creating potential risk from unapproved or undocumented medication administration.
    • 10A NCAC 13F.1004(a)Medication Administration
    13 Mar 2025Complaint
    Investigated found failures in serving prescribed therapeutic diets, administering medications as ordered, and managing controlled substances, including unreported diversions and incomplete destruction records.
    • 10A NCAC 13F .0904(e)(4)Nutrition and Food Service
    • 10A NCAC 13F .1004(a)Medication Administration
    • 10A NCAC 13F .1008 (a)Controlled Substances - Records and Reconciliation
    • 10A NCAC 13F .1008 (c) & (d)Controlled Substances - Disposal/Destruction
    • 10A NCAC 13F .1008 (h)Controlled Substances - Reporting Diversions
    13 Mar 2025Complaint
    An investigation found deficiencies in medication administration and staff training related to thickened liquids and morphine concentration handling, with multiple instances of incomplete documentation and improper practices identified.
    • Continued deficiency—nutrition/hydration and staff training
    • Medication administration—morphine concentrate documentation
    • Medication administration—order review
    • Medication administration—documentation of orders
    • Medication administration—staff training and accountability
    • Medication administration—inventory and accountability
    09 Feb 2024Follow-Up
    Investigated a complaint and found multiple deficiencies related to staff qualifications, resident safety, and documentation across the regulation reviews.
    09 Feb 2024Follow-Up
    Investigated a complaint found failures in staff health care checks and in supervising resident health needs, including missed medications and sexual activity among SCU residents without proper PCP notification. Also found missing staff clearance and inadequate follow-up on acute health issues.
    • 10A NCAC 13F .0407(a)(5)Other Staff Qualifications
    • Type B10A NCAC 13F .0902(b) Health CareHealth Care
    12 Dec 2023Follow-Up
    Investigated a care setting and identified several deficiencies, including no qualified activities director, housekeeping issues, frequent medication Documentation problems, and concerns about resident activities and pest control.
    • B10A NCAC 13F .0306(a)(5)Housekeeping and Furnishings
    • B10A NCAC 13F .0404 (2)Qualifications Of Activity Director
    • Deficiency related to activities/engagement
    • Deficiency related to infection control/condition of environment
    • Medication administration and documentation
    12 Dec 2023Follow-Up
    Identified bed bug hazards in a shared resident room, plus a deficient activities program leadership and multiple medication administration and self-administration issues.
    • 10A NCAC 13F .0306(a)(5) Housekeeping and FurnishingsHousekeeping and Furnishings
    • 10A NCAC 13f .0404 (2) Qualifications Of Activity DirectorQualifications Of Activity Director
    • Type B10A NCAC 13F .0905 (Activities ProgramActivities Program
    • Type B10A NCAC 13F .0909 Resident RightsResident Rights
    • Type B10A NCAC 13F .1004(a) Medication AdministrationMedication Administration
    • 10A NCAC 13F .1004(j) Medication AdministrationMedication Administration
    • 10A NCAC 13F .1005(a) Self-Administration Of MedicationsSelf-Administration Of Medications
    25 Sept 2023Follow-Up
    Investigated staffing and medication management, finding multiple deficiencies including under-staffing on multiple shifts, failure to refer/follow up on resident health needs, missed and misrecorded medications, and inadequate SCU staffing.
    • 10A NCAC 13F .0606Staffing Chart
    • Type B10A NCAC 13F .0902(b)Health Care
    • Type B10A NCAC 13F .1004Medication Administration
    • Type B10A NCAC 13F .1004(j)Medication Administration
    • Type B10A NCAC 13F .1308(a)Special Care Unit Staffing
    25 Sept 2023Follow-Up
    Investigated a staffing issue and found that required staffing hours were not met across multiple shifts.
    • BStaffing hours not met
    15 Jun 2023Complaint
    Determined hot foods were not consistently kept at safe temperatures and medication administration procedures were not properly followed.
    • 10A NCAC 13F .0904(b)(2)Nutrition And Food Service
    • 10A NCAC 13F .1004 (i) Medication AdministrationMedication Administration
    15 Jun 2023Complaint
    Investigators found hot foods were not maintained at safe temperatures and medications were left in residents' rooms, with gaps in monitoring and administration practices.
    • 10A NCAC 13F .0904(b)(2); 10A NCAC 13F .0904Nutrition And Food Service / Food Preparation and Service in Adult Care Homes
    • 10A NCAC 13F .1004(i) Medication AdministrationMedication Administration
    24 Aug 2021Follow-Up
    Investigated bed bug issues and found multiple resident rooms infested with evidence of ongoing infestation due to inadequate professional treatment.
    • Type B10A NCAC 13F .0306(a)(5); 10A NCAC 13F .0306Housekeeping and Furnishings
    24 Aug 2021Follow-Up
    An investigation found a bed bug infestation with significant housekeeping deficiencies across multiple rooms and associated resident health concerns.
    • Type B10A NCAC 13F .0306(a)(5)Housekeeping and Furnishings
    • Type BG.S. 131D-21(2)Declaration of Residents' Rights
    30 Jun 2021Complaint
    Investigated a complaint and found deficiencies involving bed bug hazards and failure to provide a diet as ordered, affecting residents' safety and nutrition.
    • Type B10A NCAC 13F .0306(a)(5)Housekeeping and Furnishings
    • Type B10A NCAC 13F .0904(e)(4)Nutrition and Food Service - Therapeutic Diets
    • Type BG.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
    30 Jun 2021Complaint
    Identified deficiencies in pest control and nutrition. Bed bugs were observed in a resident’s room and a prescribed diet was not provided as ordered.
    • Type B10A NCAC 13F.0306(a)(5)Housekeeping and Furnishings
    • Type B10A NCAC 13F.0904(e)(4)Nutrition and Food Service
    01 Jun 2018Construction
    Found multiple safety and housekeeping deficiencies, including obstructed corridors, exterior hazards, inadequate evacuation rehearsal documentation, and malfunctioning safety equipment.
    • 10A NCAC 13F .0305(g)(4)Corridors-Free of equipment and Obstructions
    • 10A NCAC 13F .0306(a)(5)Housekeeping-Maintained Free of Hazards
    • 10A NCAC 13F .0309(b)(c)(f)Fire Safety-Rehearsals on Each Shift
    • 10A NCAC 13F .0311(a)(k)Building Equipment Maintained Safe, Operating
    01 Jun 2018Construction
    Identified deficiencies included obstructed corridors and exterior exits, plus issues with fire safety equipment and rehearsals.
    • Corridors-Free of equipment and obstructions
    • Exterior exit path obstructed
    • Type ABuilding safety and emergency lighting not functioning
    • Type AFire Safety-Rehearsals on Each Shift
    15 Mar 2018Follow-Up
    Found that the facility failed to ensure referrals and follow-up for a resident's health care needs, including wound care, with inadequate monitoring and documentation.
    • Type AFailure to ensure referral and follow-up for health care needs
    • Type AG.S. 131D-21(2)Declarations of Residents' Rights
    15 Mar 2018Follow-Up
    Investigated found failures to monitor and follow up on a leg wound, resulting in hospitalization for a resident.
    • 10A NCAC 13F .0902(b) Health CareHealth Care
    • G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
    23 Feb 2017Inspection
    Found deficiencies in personal care supervision, nutrition/food handling, and enforcement of residents’ rights during the investigation.
    • 10A NCAC 13F .0901(b)Personal Care and Supervision
    • 10A NCAC 13F .0904(a)(2)Nutrition and Food Service
    • G.S. 131D-21(1)Declaration of Residents' Rights
    23 Feb 2017Inspection
    An annual survey found multiple deficiencies including inadequate supervision during meals for a resident with dysphagia, improper food storage and labeling, and failure to consistently treat a resident with dignity during meals.
    • 10A NCAC 13F .0901(b)Personal Care and Supervision
    • 10A NCAC 13F .0904(a)(2)Nutrition and Food Service
    • 10A NCAC 13F .0909Resident Rights
    • G.S. 131D-21(1) Declaration of Residents' RightsDeclaration of Residents' Rights
    28 Sept 2016Follow-Up
    Identified a deficiency related to compromised one-hour fire-rated walls and ceilings, including gypsum compound falling over ceiling beams in the front lobby. Not all deficiencies were corrected, and further action is required.
    • 10A NCAC 13F .0311Other Requirements
    28 Sept 2016Follow-Up
    Investigated a biennial follow-up construction survey and identified uncorrected deficiencies in the physical plant, including compromised fire-rated walls/ceilings and gypsum compound deterioration in the lobby.
    • 10A NCAC 13F.0311BUILDING EQUIPMENT MAINTAINED SAFE, OPERATING
    07 Jul 2016Construction
    Identified a deficiency related to the cross-corridor smoke barrier door near room 101 not remaining latched; staff were instructed on not propping open fire-rated doors.
    • Smoke barrier doors not maintained/prop open
    07 Jul 2016Construction
    Identified multiple safety deficiencies: portable oxygen cylinders were stored in unapproved containers; fire plan rehearsals lacked documented details; and building/fire safety measures showed doors not closing properly and unsealed penetrations.
    • 10A NCAC 13F .0306(a)(5)Housekeeping and furnishings
    • 10A NCAC 13F .0309(b)(c)(f)Plan for evacuation
    • 10A NCAC 13F .0311(a)(k)Building equipment maintained safe, operating

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    Mirador Living is not affiliated with the owner or operator(s) of Franklin House. The information above has not been verified or approved by the owner or operator. For exact information, please contact Franklin House directly. There is no cost for this service. We are compensated by the community you select.

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