Overall sentiment across the reviews is mixed but leans positive about care quality and affordability, while repeatedly flagging facilities, safety, and staff-consistency concerns. Many reviewers highlight that Foundation Senior Living offers good, budget-friendly care with an all-inclusive flat fee structure, on-site therapy, and transportation to medical appointments. Several families reported that their loved ones are well cared for, have social connections, and enjoy the meals; one specifically praised “beef tips over rice.” Newer locations receive strong praise for cleanliness, attractive surroundings, and the extra attention that comes with lower occupancy. New ownership was also noted by multiple reviewers as making positive changes.
Care and staff are a common strength but not uniformly so. A sizable portion of reviewers described staff as kind, friendly, and attentive, saying residents are safe, well cared for, and receive better staffing levels than previous placements. That said, there are also multiple, specific complaints about staff behavior and consistency. Some reviewers reported rude or unprofessional interactions (with a few staff members named in complaints), belligerent behavior, and incidents that caused distrust—such as live social-media activity on work grounds. Weekend staffing inconsistency and difficulty retaining an activities director were mentioned repeatedly, producing variable resident experiences depending on location and day of week.
Facility condition and safety are prominent themes. Several reviews note older buildings with worn carpeting, faded exteriors, and old-style communal bathrooms—features that reviewers feel need renovation or updating. Conversely, a few locations are newly opened and described as beautiful and very clean. A critical safety-related complaint that appears multiple times is the absence of call buttons in rooms and bathrooms, which reviewers explicitly labeled a safety concern. Additional safety and security worries include reports of items going missing (“sticky fingers”) and people loitering in front of the building, which some families found disconcerting.
Dining and activities produce mixed feedback. Meals are often described positively—tasty and varied in some locations, and specific entrees can be requested a day in advance. However, other reviewers noted limited or repetitive menu options and asked for more diversity. Activities are a relative strength at some sites, where staff tailor programs and offer a generous calendar that fosters social connections; yet other reviews lament limited outings, difficulty keeping an activities director, and a desire for more engaging programming overall.
Management and policy issues are a recurring concern for several reviewers. While some praise new ownership for improvements, others express distrust or specific complaints about management decisions and behavior. A few reviews included strong negative language—calling the facility unacceptable or stating they would not recommend it—and mentioned troubling behaviors such as staff appearing to misrepresent the facility to outsiders or threatening to move difficult residents to another facility (named in one review). These more severe reports amplify family concerns about transparency, safety, and leadership accountability.
In summary, Foundation Senior Living appears to offer a cost-effective option with solid care, convenient on-site services, and opportunities for social connection—particularly in newer or recently updated locations. However, prospective residents and families should weigh facility-specific conditions (older vs. new buildings), confirm the presence of safety equipment such as call buttons, ask about security measures for personal belongings, and probe staffing patterns (especially weekends) and the activities program. It would also be prudent to discuss leadership, staff training, and complaint-resolution procedures to address the management and professionalism concerns raised in some reviews. Visiting multiple times (including weekends), touring the specific building under consideration, meeting direct-care staff, and checking references from current families will help determine whether a particular Foundation Senior Living location aligns with a family’s priorities and safety expectations.
