Overall sentiment across the reviews for Lawndale Manor Assisted Living is generally positive, with many reviewers praising its value, cleanliness, and family-like atmosphere. Multiple families note that the facility is clean with no unpleasant odors, and describe common areas—such as the sitting room, library, and dining hall—as comfortable. Several reviewers emphasize that the facility feels small and personal, and that staff often treat residents with kindness and attentiveness. The community is described as family-owned and focused on individualized care, which resonates in comments about staff going above and beyond and managers being accessible.
Care quality receives mixed but largely favorable remarks. Many reviewers highlight patient, caring caregivers and active nursing staff on the floor. Positive stories include attentive activity directors, regular grooming services (hair and fingernails), and family members feeling grateful for the care their loved ones receive. The facility is noted for preserving residents' independence while providing supportive oversight. At least one reviewer specifically mentioned hospice care being provided, indicating the facility can accommodate higher-acuity needs for some residents.
Staff and communication are recurring themes with both strengths and weaknesses. On the positive side, reviewers frequently report responsive staff, strong family communication, and a good rapport with office staff and directors. Activity staff receive particular praise for organizing engaging programs and outings, daily devotionals, and special events such as Mother's Day celebrations. However, there are notable concerns about inconsistent professionalism among clinical and administrative personnel. Specific negative incidents were reported: missed nurse appointments, failed assessments, late or no-call behavior, a case of a resident being forgotten while on the toilet, and doctors not showing up for scheduled appointments. Some reviewers experienced rude or unprofessional phone interactions, including a caller being hung up on. These incidents create a patchwork impression: many front-line caregivers and activity staff are compassionate, but clinical coordination and some administrative interactions can be unreliable.
Facilities and accommodations show a clear split between functionality and age. Reviewers consistently describe the building as older with narrow hallways and small rooms; shared rooms in particular are considered cramped. While the facility is kept clean and comfortable, several reviewers suggest cosmetic updates are needed because some areas feel dark or dingy rather than bright and open. There is also a cost consideration: private rooms can be expensive compared with smaller shared rooms, which some families noted when weighing options.
Dining and activities receive strong positive feedback. Meals are characterized as adequate, nutritious, and in many reports, "great." Residents reportedly dine regularly in the dining hall and enjoy social meals. The activities program is a highlight: reviewers repeatedly commend loving activity directors, a robust activities calendar, games, crafts, entertainment, monthly outings, and faith-based programming. These offerings contribute to residents’ engagement and family members’ appreciation of the community.
In summary, Lawndale Manor appears to be a well-run, small, family-oriented assisted living community that offers good value, a clean environment, an active programs roster, and caring frontline caregiving staff. The major caveats are the building's age and room sizes and inconsistent clinical and administrative professionalism in a subset of interactions. Prospective families should weigh the strong social programming, responsive caregivers, and overall cleanliness against the potential for facility upgrades and occasional lapses in medical coordination or staff communication. For those prioritizing compassionate daily care, engagement, and value, Lawndale Manor is frequently recommended; for those requiring consistently flawless medical coordination or larger private accommodations, follow-up questions and careful tours are advised to confirm current practices and room availability.
