Overall sentiment in the reviews for Courtland Terrace is mixed but leans toward positive for short-term rehabilitation and therapy services and toward concern for some aspects of long-term, high-acuity medical care and consistent daily assistance. A large number of reviewers praise the therapy teams (physical, occupational, speech) for effective, goal-driven rehabilitation and many families report excellent outcomes after hip surgery or short-term rehab stays. Several reviewers explicitly call the therapy and rehab staff outstanding, crediting them with helping residents get back on their feet and achieve measurable recovery. Related to clinical recovery, multiple comments highlight attentive, professional nurses and cheerfully helpful CNAs who provide compassionate hands-on care. Admissions, office staff, and certain named employees (e.g., Katherine Craig, Porsche, Kevin) are singled out for being particularly helpful with insurance, coordination, updates, and discharge planning.
Facility and amenity feedback is also frequently positive. Many reviewers describe a clean, well-lit campus with a beautiful garden and pleasant outdoor spaces; maintenance staff are praised for being proactive and helpful. Food receives mixed-to-positive comments overall—some reviewers describe restaurant-quality hot meals and flexible dining options, and others appreciate dietitian involvement and individualized meal handling. On-site amenities like a good salon and courteous office/guidance staff get repeated positive mentions. For families seeking a short-term rehab or transitional stay, these positive themes—effective therapy, cordial staff, cleanliness, and good food—are recurring and often strongly recommended.
However, there are significant and recurring negatives that cannot be ignored. Numerous reviews report delays or complete lack of response to call bells, long waits for assistance, unanswered phone calls, and staff being short-handed. These operational issues extend to medication management: accounts include medications running out, charts left open in hallways with medications visible (a HIPAA/privacy and safety risk), and in some cases detailed medication records being praised while in others medications were mishandled. Several reviewers describe missed meals, instances of no silverware, and basic care lapses. System issues such as no Wi-Fi or charting downtimes and the need to file forms for fixes were also reported.
Most alarmingly, multiple reviews describe severe safety concerns and alleged medical neglect. There are reports of delayed breathing treatments, life-threatening deterioration (respiratory and kidney failure, critically low blood pressure) that required emergency transfer, and accusations that family intervention was necessary to obtain urgent care. One review alleges a DNR was signed without consent; other reports reference state board findings and a transfer to the hospital. These accounts indicate that while many residents experience competent care, there have been instances of critical failures in monitoring and responding to acute medical needs. Such events are described in highly serious terms by reviewers and include claims of humiliation, poor hand hygiene, and documented complaints to oversight bodies.
The staff picture is polarized: many reviews call staff "angels," highlight individual caregivers who go above and beyond, and praise the compassionate tone and personalized attention. Conversely, a number of reviews describe rude, dismissive, or poorly trained employees, hostile supervisors, lazy CNAs taking long breaks, and poor orientation to electronic charting (Matrix Care). Multiple reviewers flagged poor communication from administration and the director of nursing (DON), inconsistent follow-through on complaints, and a perception of management being money-driven rather than patient-focused. This variability suggests uneven training, inconsistent supervision, and possible staffing/management turnover that affects care continuity.
Facility condition and maintenance are generally seen as strengths but with notable exceptions. Many find the building clean and well maintained, including praise for light-filled rooms and attentive custodial staff who even assisted residents in emergencies. Yet other reviews tell of room issues—mattresses with holes, bugs, poor room conditions, and roofs of mismanagement leading to belongings missing or allegedly stolen. These conflicting reports suggest that while standards may be high in many units or shifts, problems can occur and may not be addressed consistently.
Dining and activities are another mixed area. Several reviewers enjoyed appetizing meals, dietitian conferences, and a reasonable variety of food. Others report rotten food, infrequent baths (twice a week for some), and limited activity participation especially for bedridden residents. Social and recreational programming receives praise from families who found their relatives engaged and supported, but there are occasional reports of humiliation or disrespect during dining.
Taken together, the reviews paint a nuanced portrait of Courtland Terrace: a facility capable of excellent short-term rehabilitation outcomes with many compassionate and skilled caregivers and attractive facilities, but one that also exhibits concerning variability in responsiveness, medication and safety practices, and management follow-through. For prospective residents and families, the most consistent advice emerging from reviews is to verify current staffing levels, ask about recent state inspections or board findings, inquire specifically about medication protocols and call-bell response times, and maintain active family involvement—especially for residents with high medical needs. Courtland Terrace appears well-suited for many rehabilitation and lower-acuity needs, but families should exercise caution and seek specific assurances if a loved one requires close medical monitoring or has complex health issues.
