The reviews for Greenhaven Health & Rehab present a strongly mixed picture with pronounced polarization: multiple reviewers describe compassionate, skilled caregivers and effective therapy that led to successful discharges and improved mobility, while many others recount serious lapses in basic care, safety, and management. Positive comments consistently praise individual nurses, therapists, and some administrative staff — rehab teams (including Optima therapy) receive particularly high marks for restoring function, and several reviewers note a home‑like atmosphere, activities, a hair salon, and staff who treat residents with warmth and respect. Admissions staff and named employees (e.g., Crystal) are repeatedly cited as helpful, and a few reviewers attribute measurable improvement to specific leadership (Rich and the DON).
Despite those strengths, a large number of reviews outline systemic problems that create tangible risks for residents. Understaffing and inconsistent staffing levels are a dominant theme: calls for help often go unanswered, response times are long, and families report that residents were left in soiled beds or unable to get timely bathroom assistance. Multiple accounts describe delayed feeding or cold meals, poor hygiene, and odors of urine and feces in hallways. Several reviewers describe messy, cluttered rooms and poor housekeeping. These service failures are frequently linked to staff shortages and inexperience rather than isolated interpersonal problems.
Safety and medication management are recurring and serious concerns. There are explicit reports of medications being discarded after two weeks without contact to arrange pickup, including life‑saving medicines; other reviewers report wrong medications being given or nurses downplaying family concerns. More alarming are allegations that staff were unable to perform CPR or otherwise handle emergencies, and at least one review suggests a patient was placed unsafely (a high‑risk or immunocompromised resident housed with someone who had pneumonia). These accounts, combined with reports of verbal threats and emotional abuse by staff, paint a picture of inconsistent clinical competence and supervision.
Communication and management practices receive heavy criticism. Numerous families describe poor phone responsiveness, an unresponsive nurse station, and staff who either avoid or lie about why they cannot connect with relatives. Several reviewers singled out specific supervisors and administrators for unprofessional behavior (a nurse supervisor named Rupert, an administrator named Brittany, and a referenced executive director who told a family not to call). Conversely, other reviewers praise individual leaders who improved care, suggesting that quality may hinge strongly on which managers are present. The overall pattern is one of variability: some shifts and employees are highly praised, while others provoke strong negative reactions.
Other troubling patterns include allegations of staff theft and missing personal items (clothing and footwear), reports of verbal or even implied physical threats by staff, claims that complaints were ignored, and accusations that some employees may have posted positive reviews. These issues, combined with reports of disorganized administration, late or problematic discharges, and claims that care is sometimes driven by financial priorities rather than resident well‑being, contribute to an overall impression of risk for vulnerable residents.
In summary, Greenhaven appears to offer meaningful strengths — notably its rehabilitation services, some compassionate caregivers, social activities, and certain helpful administrative staff — but those positives are undermined for many families by systemic staffing shortages, inconsistent clinical competence, troubling safety/medication incidents, poor communication, and management problems. The variance in experience is large: several reviewers recommend the facility based on specific good care episodes, while many others strongly advise against using the facility due to lapses that they felt endangered loved ones. Any prospective resident or family should weigh these polarized accounts carefully, seek up‑to‑date information on staffing and leadership stability, verify medication and emergency protocols, and, if possible, meet care teams and tour the building at different times of day to assess consistency before making placement decisions.
