Overall sentiment across the reviews is highly mixed, with distinct patterns of strong praise for individual caregivers and the rehabilitation program contrasted with recurring and serious operational, maintenance, and management concerns. Many reviewers highlight excellent one-on-one care from specific staff members—names that appear repeatedly include Quincy, Gwen, Dora, Juanita, and the van driver Jewel—who are described as warm, professional, family-like, responsive, and able to build strong rapport with residents and families. Rehabilitation services, especially stroke recovery and therapy-focused care, are frequently cited as a strength, with rehab staff characterized as friendly, helpful, and recovery-oriented.
Despite those positives, the reviews contain numerous and repeated complaints about the long-term care side of the facility. Several reviewers reported incidents of neglect (for example being left in wet clothes or unattended while in distress), poor responsiveness to call-for-help situations, and rushed care that did not account for resident pain or comfort. Understaffing and high staff turnover are recurring themes that reviewers link directly to responsiveness and quality-of-care problems. These operational shortfalls appear to create inconsistent experiences: some families report a clean, inviting environment and attentive staff, while others report the opposite.
Facility condition and maintenance are another major area of concern. Multiple reviewers note that, although the facility can appear attractive, it needs substantial upgrades: bathrooms and plumbing work, replacement of outdated appliances, new linens, and general building updates. Pest problems (specifically roaches) were reported and required repeated spraying, which raises hygiene concerns for long-term residents. There are also calls for staff pay raises as a suggested remedy to turnover and understaffing, reflecting a perception that staffing levels and retention are linked to operational failings.
Dining and hospitality show a split pattern as well. Several reviewers complain about late, cold, or burnt meals and generally poor food quality, while others do not raise dining as an issue. Transportation/driver experience stands out as a strong positive in many accounts—Jewel the van driver receives multiple 5-star mentions for kindness and personality. Accessibility concerns were noted in at least one review (handicap parking being too far from the main entrance).
Management, communication, and admissions processes receive significant criticism. Reports describe poor communication (unanswered calls and emails), an administrator perceived as dismissive or unhelpful, and specific critiques of the Director of Nursing and admissions staff with calls for reevaluation. Some reviewers also reference a documented CMS survey history and a long-standing pattern of problems, with skepticism that a name change or new management alone resolves underlying issues.
In summary, the dominant pattern is one of strong interpersonal strengths at the caregiver and rehabilitation level combined with systemic weaknesses in staffing, facility upkeep, meals, pest control, and management responsiveness. Prospective families and residents are likely to encounter excellent individual caregivers and effective rehab services, but they should be aware of inconsistent long-term care experiences, potential neglect incidents reported by multiple reviewers, and tangible facility maintenance and operational shortcomings. The reviews suggest the facility could benefit from stabilized staffing, management accountability, building and dining upgrades, and improved communication to make the positive individual caregiver experiences more reliably available to all residents.
